Bilingual Technical Support

2 weeks ago


Scarborough, Canada Dawn InfoTek Inc. Full time

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

**We are currently seeking competent individuals to fulfill the role of Bilingual Technical Support to join our dynamic team for our client, one of the major banks.**

**Typical Day in Role**:

- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

**Must Haves**:

- Fluent English/French
- Mandatory (no exceptions, bilingual and fluency in both required)
- 1-2 Years Customer Service Experience
- 1-3 years of browser troubleshooting practices
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

**Nice to Have**:

- Previous Help Desk or Contact Center experience
- Technical Help Desk Experience

**Job Type**: Fixed term contract

**Salary**: $19.00-$21.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- browser troubleshooting practices: 1 year (required)

**Language**:

- French (required)

Work Location: Hybrid remote in Scarborough, ON M1L 4S2



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