Front Desk Administrator

The **Clinic Administrator/Receptionist **is responsible for a wide variety of clerical office duties in support of clinic administration. This includes ensuring all clients receive a friendly and knowledgeable experience while visiting the clinic. This individual will be responsible for greeting clients as they arrive, attending to the phone lines, responding to inquiries, processing payments, and scheduling appointments. The Guest Service Administrator will also be responsible for a variety of other assigned administrative duties to ensure the smooth and efficient operations of the clinic.

**High-level Responsibilities**:

- Provide exceptional guest service
- Communicate value in clinic membership to build clientele and clinic growth
- Assist technicians in keeping their work flow efficient and organized
- Myriad administrative duties including appointment scheduling and record-keeping
- Do laundry and clean the clinic as needed to keep it fresh and welcoming for clients
- Communicate regularly and effectively with owner/clinic manager
- Greet all clients promptly and courteously as they arrive at the clinic, checking them in and notifying the technician if needed.
- Respond to client’s inquiries providing knowledgeable and accurate information on a variety of products including but not limited to membership
- Assist new clients to the clinic and walk-ins providing information pertaining to services offered, hours of operation, payment options, membership and all other relevant information.
- Provide new clients with required paperwork ensuring all signatures are obtained and important information is noted, inputting into the clinic's software.
- Update client personal information as requested such as change of address, change in phone number and change to or addition of benefits provider.
- Collect monies owing from clients after their treatment, processing cash, debit and credit transactions.
- Attend to the clinic's multi-line phone system, answering calls in a timely and friendly manner, responding to inquiries and providing information as requested.
- Book appointments over the phone and in person according to the clinic's booking policy and procedures.
- Contact clients with reminder calls of their upcoming appointments, advising of any pertinent appointment specific information such as payments or charges. Reschedule appointments as necessary.
- Ensure the reception area, waiting room, hallway, treatments rooms, washroom(s), staff room are clean and tidy at all times.
- Perform any tasks and duties as assigned from time to time by management in a timely and accurate manner.

$18 an hour to start

Part time 6 hour shifts

Weekends as needed

**Experience**:

- Reception experience 1 year
- Spa/Clinic Management: 1 year preferred)

Work Location: In person

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $18.00 per hour

Expected hours: 30 per week

**Benefits**:

- Company events
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Whitby, ON L1R 2N2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Does your schedule permits flexibility?
- Do you have a positive attitude to learn new tasks?
- Do you have experience with social media such as IG, FB, etc?
- Do you have experience with scheduling?
- Do you have Vagaro

Do you have an interest on the beauty industry?

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Work Location: In person