Registration Administrative Officer

**About the College**:
Toronto Business College is a private career college that has partnered with an Ontario College of Arts and Technology to offer programs to international students in the GTA. Our goal is to provide our students with the theoretical knowledge and practical skills required to thrive in the increasingly dynamic workforce. We strive to offer the most relevant programs and integrate hands-on learning experiences into every class to best equip our students to succeed.

**Position Summary**:
**Duties & Responsibilities**:

- **Records and Registration**_
- Process and monitor registrations for new and returning students by coordinating with Loyalist College’s counterparts.
- Responsible for assessing, advising, and documenting information of students in a variety of escalated complex cases such as course retakes, withdrawals, etc.
- Process updates to students’ academic records as required. This includes amending grades, flagging records with academic holds and processing exemptions.
- Maintain and process the types of received inquiries to ensure improvements can be made to voice mail messages, correspondence, web pages, calendars, etc.
- Process student requests related to study permits, extension letters, fee updates etc
- Ensure proper advice, information and directions are provided to members of the College.
- Maintain and amend students’ records.
- Ensure guidelines of the Privacy Act and College policies are met.
- Answer a variety of inquiries related to academic records.
- Ensure utmost accuracy and integrity of the College.
- Respond to inquiries within 2-3 business days.
- **Scheduling**_
- Assist in accurately scheduling all College’s classes and inputting them on Lantiv Scheduling Studio.
- Ensure that academic course timetables are produced within critical deadlines and are free of conflict.
- Maintain the list of available courses.
- Support approved instructor accommodations and physical space constraints.
- Responsible for analysis and resolution of all scheduling issues.
- Escalate major scheduling issues to the direct Manager.
- Support the strategic planning of process improvement and oversight of implementation activities that ensure space is allocated in a way that maximizes efficient usage.

**General Competencies**
- Attention to detail.
- Excellent customer service skills
- Strong record keeping and documentation skills.
- Strong organizational skills
- Ability to efficiently multi-task
- Excellent time management skills
- Strong written and verbal communication skills
- Adaptable to sudden changes
- Excellent teamwork skills
- Ability to work in a fast paced and challenging environment.
- Ability to foster an effective, interpersonal, co-operative work relationship with peers.

**Technical Skills**
- Proficient with MS Office Suite & Adobe Acrobat.
- Proficient with Microsoft SharePoint
- Strong database management and data analysis skills
- User experience with Lantiv Scheduling Studio and Canva (an asset)

**Additional Information**
- As a key member of the Enrollment Services team the incumbent is responsible for consistently striving to sustain an organizational culture that understands the challenges and barriers to success that international students may encounter. Working in a college filled with diversity the incumbent must be prepared to demonstrate compassion, cultural understanding & sensitivity which directly contributes to student success.
- Some evening and weekend work may be required.

**Educational requirements and experience**:

- Bachelor’s degree
- Minimum of a 1-year related experience in registration and enrollment of students at any educational institution or equivalent (an asset).
- New graduates are welcome to apply.

**AODA Organization Statement**

information.

**Benefits**:

- Extended health care
- On-site gym
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
Toronto Business College is closely following any policy changes regarding COVID-19 from Toronto Public Health and will inform accordingly.

Work Location: In person