Medical Receptionist/ Booking Agent
2 weeks ago
**Job Title**
**Patient Coordinator Representative**
**Purpose of the Position**
- Patient appointment booking and patient relations
- Managing the schedule of multiple clinic locations
Working Relationship / Guidance
- Works collaboratively with administration, clinical staff and physicians;
- Is accountable to and works under direct supervision of the Manager;
- Acts in accordance with the behavioural standards and policies of Provis-Rudd Clinics.
Physical Requirements of the Position
- Physical Skills: Keyboard skills, Computer literacy and proficiency
- Multi-tasking
- navigating through software while using the phone. Using multiple softwares and platforms in unison.
- Physical Demands: Extended periods of sitting in a restricted position. Ability to wear head phone while efficiently typing with two hands at the same time. Efficiently using computer and telephone equipment.
- Mental Demands: Concentration while inputting phone numbers and dealing with enquiries. Extremely challenging when busy and working alone. Ability to function well under stress;
- Emotional Demands: Dealing with emergency calls and distressed relatives.
Education, Qualifications, Knowledge and Skills
- High School Diploma with at least one year experience in medical reception and medical records;
- Customer service experience preferred
- Previous hospital or medical clinic experience desirable;
- Above average telephone manner and skills;
- Strong written communication skills and excellent command of the English language;
- Computer skills at the intermediate level;
- Good organization and prioritizing skills, attention to detail;
- Caring and compassionate manner;
- Flexibility.
TASKS and RESPONSIBILITIES
1. Contact Centre
- Receiving phone calls from patients and advising patients about preparation for procedures;
- Placing telephone calls to book appointments;
- Receiving calls to change/cancel appointments;
- Placing confirmation telephone calls;
- Receiving and relaying of messages for nurses and physicians; f) Computer scheduling (Healthscreen or Telus) to book patients for endoscopy procedures for various clinic locations and physician schedules;
- Setting up of new patients and physicians in Healthscreen or Telus and updating existing electronic charts;
- Advising billing department of appointment cancellations and ensuring appropriate billing;
- Preparing and sending patient information packages.
2. Administrative / Clerical
- Receiving fax referrals and entering them in Healthscreen or Telus; b) Maintaining referral statistics;
- Downloading, completing and sending of endoscopy reports;
- Ordering of office supplies and other clerical functions as required.
3. Interpersonal
- Maintains open, positive communication with colleagues, supervisors and physicians;
- Communicates with referring physicians, patients and their families/care givers; c) Maintains professionalism and confidentiality of patient, personnel and corporate information
**Salary**: From $16.00 per hour
**Benefits**:
- Casual dress
- Company events
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Oakville, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Medical reception: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- French (preferred)
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