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Export Logistics Agent
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**Position**:Export Logistics Agent (Hybrid), **Division**: Execution
**Job Type**: Full-time, Permanent position
**Job location**: Hybrid - 1751 Rue Richardson, Montreal, QC H3K 1G6
**Start Date**: As soon as possible
**About Ray-Mont Logistics**:
Ray-Mont is a dynamic organization with the objective to become the essential link in the international logistics supply chain. With over 30 years as an industry leader, the company is known for its quality, flexibility and innovation used to support the specific needs of its valued customers. With eight locations in North America, Ray-Mont continues to expand its footprint, leaving its mark on the industry, while pursuing its growth efforts.
**Duties and Responsibilities**:
- Manage customer needs & inquiries in a timely & efficient manner
- Review orders daily to ensure the cargo will be loaded or has been loaded as per customer requirements and make adjustments when necessary
- Ensure all cargo inbound to terminals has proper Terminal Authorization prior to arrival
- Create accurate and detailed transloading instructions the terminals to follow
- Maintain harmonious working relationship with Ocean Carriers and terminals
- Produce all necessary reports, both internally & externally as required
- Perform all follow-ups with the designated Export Traffic Coordinator on the necessary documentation requested by the customer and ensure timelines are met
- Maintain an accurate account & understanding of the customers contractual requirements for their orders, and escalate to the appropriate parties when assistance is needed
- Working cohesively with the Commercial Group on a day-to-day basis
**Required Qualifications**:
- 3 to 5 years of relevant experience in the Shipping Industry
- High school Diploma or higher
- Customer service experience (must)
- Excellent typing and data entry skills
- Good working knowledge of Outlook and Excel
- Attention to detail and an attitude for a fast paced, multi-tasking and customer service minded environment are all required skills.
**Ray-Mont Logistics employees have the benefit of**:
- Competitive salary that can be increased in light of the experience and performance;
- A full group insurance coverage plan, supported by the employer's contribution;
- A RRSP program supported by the employer's contribution; and
- $200 worth of Ray-Mont Logistics branded merchandise per year.
- Ray-Mont Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
- At Ray-Mont Logistics, we are committed to fostering a diverse and inclusive workplace_
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**Poste**:Agent de logistique à l'exportation (Hybride), **Division**: Exécution
**Type d’emploi**: temps plein et permanent
**Lieu de Travail**: Hybride - 1751 rue Richardson, Montréal QC, H3K 1G6
**Date d’embauche prévue** : Dès que possible
**À propos de Ray-Mont Logistiques**:
Ray-Mont Logistiques Inc. se veut une entreprise dynamique dont l’objectif est de devenir le maillon essentiel de la chaîne d’approvisionnement logistique internationale. Exerçant son leadership sectoriel depuis maintenant plus de trente ans, l’entreprise est également reconnue pour sa très grande flexibilité et ses efforts d’innovation permettant à son estimée clientèle d’être en mesure de répondre à leurs besoins spécifiques. Présente en Amérique du Nord dans huit locations, Ray-Mont continuera d’étendre son influence et à laisser son empreinte dans l’industrie en poursuivant ses efforts d’expansion.
**Fonctions et responsabilités**:
- Gérer les besoins et les demandes des clients de manière opportune et efficace.
- Examiner quotidiennement les commandes pour s'assurer que la cargaison sera chargée ou a été chargée conformément aux exigences du client et procéder aux ajustements nécessaires.
- S'assurer que toutes les cargaisons entrant dans les terminaux disposent d'une autorisation appropriée avant leur arrivée.
- Créer des instructions de transbordement précises et détaillées que les terminaux doivent suivre.
- Maintenir des relations de travail harmonieuses avec les transporteurs maritimes et les terminaux.
- Produire tous les rapports nécessaires, tant en interne qu'en externe, selon les besoins.
- Effectuer tous les suivis avec le coordinateur désigné du trafic d'exportation sur la documentation nécessaire demandée par le client et s'assurer que les délais sont respectés.
- Maintenir un compte-rendu précis et une bonne compréhension des exigences contractuelles des clients pour leurs commandes, et faire remonter l'information aux parties appropriées en cas de besoin d'assistance.
- Travailler en étroite collaboration avec le groupe commercial au quotidien.
**Qualifications requises**:
