Service Advisor

**Overview**:
GP Bikes is seeking an individual who loves motorcycles, has strong customer satisfaction skills and a desire to work in a fast paced environment. Experience in a relating field, quality of work, punctuality, reliability and attention to detail are a must

In this position, you are responsible for booking appointments, facilitating and quoting customer jobs, closing service invoices and selling service operations. You will also be responsible for preparing and processing warranty claims from the manufacturer or supplier. If you have a positive attitude, strong customer service skills and the ability to be versatile in your role, then this may be the job for you

**Job Duties**:

- Book customer service appointments
- File and retain warranty service records by the manufacturer or supplier
- Maintain up to date records for auditing purposes
- Complete warranty claim forms and enter information into a database
- Respond to requests for additional information from manufacturers in a timely manner
- Oversee the proper handling of warranty parts to be returned or discarded
- Perform other duties as assigned

**Qualifications**:

- Passion for the riding lifestyle
- Knowledge of motorcycle makes and models
- Excellent customer service skills with a focus on building and maintaining relationships.
- Excellent organizational and time management skills
- Efficient problem-solving skills
- Outstanding written and verbal communication skills with the ability to effectively communicate service work and motorcycle issues
- Ability to multi-task and answer incoming calls while maintaining composure
- Ability to work independently with mínimal supervision
- Ability to perform walk around inspections
- Experience in a related field

**What you’ll get**:

- Be part of a great team of people in an exciting fast paced environment
- A fun and fast paced environment
- Full-time hours
- Compensation between $19.00-22.00/hour
- Profit Sharing Plan based on team efficiency
- Group Insurance Benefits (once eligibility requirements have been met)
- Employee discounts on product

Your schedule will be determined based on our business hours. Please note, you can be scheduled prior to our opening time for regular duties. There may also be circumstances for business needs where you are scheduled outside of our regular business hours for various reasons (ex. special projects, meetings, inventory or Bike Shows).
- GP Bikes is committed to providing a barrier-free work environment in conjunction with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. As such, GP Bikes will make accommodations available to applicants with disabilities upon request during the recruitment process._
- The above description reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and will not be construed as a detailed description of all the work requirements that may be inherent in the job. Employees may perform other related duties and tasks as required to meet the needs of the operation._

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$222.00 per hour

**Benefits**:

- Casual dress
- Dental care
- On-site parking
- Profit sharing
- Store discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Whitby, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years Motorcycle or Dirt Bike riding experience do you have?

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- M2/M (preferred)

Work Location: One location