Program Manager

**About us**:
**Bredin Centre for Career Advancement is** a non-profit organization that offers employment assistance, homeless prevention services, training and career planning programs to youth, adults and newcomers to Canada.

We are dedicated to successful employment training and development and prevention services by providing innovative, flexible programs; by treating people with dignity and respect; and by responding to the economic needs of the individual and the community.

The Program Manager primarily supports staff in their activities to ensure they are providing the level of support our clients need daily. In order to be successful in this role, we are looking for someone who is knowledgeable and experienced in building community connections and developing collaborations with employers, industry associations, unions and other employer stakeholders.

**Specifically, your responsibilities will include**:

- Supervise the daily operation of the PATH Program, addressing issues and concern in a timely and professional manner.
- Liase with and promote the program to government and community organizations.
- Handle any client’s concerns/complaints that are not dealt with at the front line.
- Ensure all monthly stats are completed accurately and in a timely manner. This includes data integrity (ETO) and file audits.
- Work closely with Marketing Department local Social Media presence.
- Update client’s files electronically in ETO and hard copies daily, ensure ETO is up to date.
- Complete SPDAT for clients at initial, mid-point and follow up intervals.
- Assist with client screening and assessment when required.
- Assist clients obtain financial support through Income Support or other funding options.
- Advocate on behalf of the clients to landlords and Income Support offices.
- Foster and build upon relationships with various landlords.
- Deliver one on one services - employment search, career planning, and life management.
- Conduct on site viewings of potential housing and onsite visits to client homes
- Assist clients with resume and cover letter development, effective job search techniques, interview skills, and accessing the hidden job market when needed.
- Conduct initial screening interviews of potential front-line staff.
- Ensure that new staff are adequately and appropriately trained for their position.
- Perform duties as requested and agreed upon by management.

**What skillset should our Program Manager have?**
- Post secondary education in career development, social services, or related field.
- 3+ years of human services experience with focus on assistant individuals in accessing programs.
- Experience leading a team in a fast-paced environment.
- Energetic, self-directed and is familiar with current and local issues faced by the homeless.
- Knowledge of community support agencies as they relate to the homeless.
- Knowledge of of issues facing clients as they relate to homeless prevention and community resources required
- Demonstrated success in developing relationships with community partners
- Ability to work in a performance-based system with a proven track record of meeting targets and outcomes is essential
- Excellent interpersonal, communication, negotiation, mediation skills.
- Efforts to Outcomes training is an asset.
- Must have a reliable vehicle
- A Valid Class 5 Drivers license is required
- Have a clear criminal record check, vulnerable sector search and clean driving record.

**What will we offer to our Program Manager in return?**
- Competitive hourly rate and a comprehensive benefits package.
- A great work life balance and an opportunity to give back and impact your community.
- Friendly, professional, and challenging workplace.

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.