Tech-enabled Operations Manager

2 weeks ago


Sooke, Canada Seaflora Skincare Inc. Full time

**Job Summary**

**Skills & Qualifications**

**Core Operational Skills**:

- Proven experience in **order processing, shipping/receiving, and inventory management** (SOS Inventory or similar platforms).
- Strong understanding of **Accounts Receivable and Accounts Payable** workflows, including reconciliation and collections.
- **QuickBooks Online expertise**, including invoicing, reporting, and financial record maintenance.
- Familiarity with **e-commerce platforms** (Shopify, WooCommerce) and **shipping software** (e.g., ShipStation, UPS, FedEx portals).

**Automation & Technology**:

- Working knowledge of **AI tools and models** (ChatGPT, Gemini, OpenAI API) for process improvement and problem-solving.
- Experience with **chatbot creation and management**, ideally integrated with customer service workflows.
- Comfort with **data analysis, spreadsheets (Google Sheets/Excel), and reporting dashboards**.

**Soft Skills**:

- Highly **organized and detail-oriented**, with the ability to juggle multiple priorities.
- **Process improvement mindset**—able to identify bottlenecks and build scalable solutions.
- Strong **communication and customer service** skills for B2B and B2C interactions.
- **SOP creation and documentation** experience to ensure consistent, repeatable processes.
- Self-starter with the ability to **work independently** and collaborate effectively with a small, high-performing team.

**Preferred/Bonus**:

- Experience in **manufacturing or assembly-based inventory workflows** (especially cosmetics or natural products).
- Understanding of **compliance requirements** for shipping, labeling, and natural skincare.
- Familiarity with **sustainability-driven companies** or eco-conscious supply chain practices.

Pay: $40,479.25-$49,920.00 per year

**Benefits**:

- Casual dress
- Disability insurance
- Extended health care
- On-site parking
- Store discount

Work Location: In person

Expected start date: 2025-08-25



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