Online Chat Specialist

3 days ago

Surrey, Canada R. Fiedler Meats Prod Ltd Full time

Surge is a national leader with over 50 years of experience providing quality staffing and innovative workforce solutions. We take priority in building personal, long-term partnerships with our clients, and ensuring that each placement is the right fit. We are unlike other staffing agencies in that we take the time to get to know your company and its goals. Our national network has connected more than 122,000 employees on an annual basis and growing.

Surge offers great employee benefits such as:

- Health / Dental / Vision
- Weekly pay
- Discretionary quarterly bonuses
- 401k options
- Holiday pay
- Vacation pay
- Internal referral bonuses
- Gym memberships

**Primary Functions**
- Immediately escalating serious complaints or issues that you are not equipped to deal with.
- Liaising with colleagues or managers to find the best solutions to customers' issues.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
- Maintaining a polite, helpful, and professional manner at all times.
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
- Familiarizing yourself with new products and services as they are introduced.
- Attending training and meetings as required.
- Providing training to new Online Support Specialists
- Respecting client confidentiality at all times.

**Experience**
- 2+ years of experience in customer service is a must
- High school diploma
- Experience using chat/help desk software
- The ability to respond appropriately under pressure
- Sound judgment and excellent problem-solving skills
- Superb written and verbal communication skills
- Must have a positive attitude and remain professional at all times

**Job Types**: Full-time, Part-time
Part-time hours: 30 per week

**Salary**: $21.25 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Surrey, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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