Shop Lead

The drum that beats in all of us at Kit + Ace, the beat that brought us together and drives us forward, is Optimism. This beat inspires our clothing, our retail experiences, and our community partnerships — it is the heart & soul of our Culture. Simply put, Kit + Ace is committed to creating exciting new products that are Smart, Easy to Love, and Built to Last, and to bring to life ideas that make everyday brighter.

If you like the sounds of this, we’d love to meet you.

As a Shop Lead you lead by example to provide our guests with a world-class experience in the areas of product and culture. You are able to speak authentically about who we are, and how to use our product.

**Responsibilities**:

- Allocate 30% of your time to lead, develop, coach and guide your team in establishing goals and developing their competencies that drive performance
- Model the company culture, and exemplify our shared values on a day-to-day basis
- Define, model and demonstrate the behaviours that enhance engagement, build enduring relationships and represent the Kit and Ace brand at all times
- Support the development of a culture that balances financial results and an execution-focus with a fun, dynamic and creative atmosphere
- Foster an environment of continuous learning and development that embraces individuality
- Coaches and trains Educators, which assists in evolving shop functions and flow
- Successfully communicates special features, benefits, fabric properties, usage, and best care instructions
- Maintain knowledge of in-shop stock availability on the sales floor and in backrooms
- Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the shop is clean and well presented
- Receives and processes stock from warehouse (Boxes can weigh 10 - 30 lbs) which includes; unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and assigned storage areas
- Assist with re-stocking and pricing duties, including sale preparation as required
- Prepares merchandise for tailoring/alteration as may be required, by completing necessary documentation
- Arranges for mail and/or delivery, as required, to other locations and/or warehouse
- Completes standard opening and closing procedure
- Utilizes the Point of Sale system, processes payments, refunds and exchanges and issues gift cards
- Participate in staff training and shop events as scheduled

**What you would gain from this experience**:
The opportunity to work with a fun, creative and passionate brand;
A deep understanding and sense of the values of the brand that are key elements to be successful in this mission.

**Reports to**: Shop Director
**Working Team**: Shop Team
**Works Closely with**:Retail Operations, Information Technology (shipping systems) and Brand

**Locations**:

- Queen St W - 333A Queen St W, Toronto
- Toronto Eaton Centre - 220 Yonge St, Toronto
- The Well - 486 Front Street, Toronto

While we thank all applicants for their interest, only shortlisted applicants will be contacted.
Thank-you for your interest in Kit + Ace

**Job Types**: Part-time, Permanent

Pay: Up to $21.55 per hour

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- Please share your working availability.

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 2 years (preferred)

Work Location: In person