Quality and Risk Specialist

**Job Description**:
**CARE AND BE CARED FOR - THIS IS YOUR HOME**:
**Do you have the capability to devise solutions for identified risks and ensure continuous improvement in processes? Are you passionate about exceptional health care and driven by a desire to help others? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.**

**If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals.**We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

Reporting to the **Manager, Quality and Risk**, the Quality and Risk Specialist supports an integrated approach to quality, safety and risk management, organizational performance and continuous improvement to achieve the best possible performance outcomes.

The Quality and Risk Specialist is an organizational resource for risk management and patient safety issues. The position identifies, monitors, trends and reports on areas of quality, risk, and patient safety and supports implementation of related procedures and programs.

The focus is on supporting the delivery of exceptional care - in alignment with our organization’s values. The work of the Quality and Risk Specialist is aligned with provincial directions in quality improvement, risk management and patient safety; and involves working with staff at all levels of the organization, as well as with external stakeholders.

**What will you do?**
- Support the implementation, maintenance and improvement of the organization’s quality, safety and risk management program(s) and framework(s)
- Develop, implement and maintain documentation, tools and resources to support the provincial quality, safety and risk management program(s), as required
- Promote and provide formal and informal coaching, mentoring, teaching and advice across the organization on quality, safety and risk management in general or in relation to the organization’s applicable program(s) and/or framework(s)
- Support and/or lead the design and planning of assigned improvement projects in collaboration with Quality and Risk team members and/or colleagues in other departments as needed
- Support, co-ordinate and/or lead the collection, reporting and/or analysis of quality, safety and/or risk data, indicators and information in assigned areas, which include, but is not limited to the event reporting system and patient and caregiver experience surveys
- Utilize best practices in analyzing, and trending reported patient/staff safety incidents, patient complaints/compliments, privacy events and other sources of organizational performance data/information, as available; prepare quality and risk reports as required
- Maintain the local event reporting system providing user training and support and ensuring appropriate follow-up, documentation and closure of events
- Monitor and validate categorization of reported patient safety incidents, staff safety incidents, complaints, and compliments, in the event reporting system; identify areas for improvement in incident reporting, maintain and update relevant tools and resources and provide feedback and education to staff as appropriate.
- Coordinate and facilitate incident reviews, root cause analysis and failure mode effects analysis, as required; including the development and implementation of recommendations arising from an incident/quality of care review
- Act as a resource/consultant for Ontario Health atHome staff related to risk management and patient safety issues promoting a culture of safety and risk awareness across the organization
- Support and provide guidance to staff on complex cases, consent and capacity issues, legislation, legal claims and other legal matters, and escalate as appropriate
- Assist with development and implementation of policies and procedures related to patient safety, and risk management
- Participate on working groups, committees and projects involving quality improvement and risk management
- Support the local Infection Prevention and Control (IPAC) practices, policies and procedures;
- Establish and maintain effective working relationships with staff at all levels, service providers and other external stakeholders to facilitate and assist in quality and risk management activities
- Promote and support use of the Ethical Framework across the organization
- Communicate and work in collaboration with Quality and Risk team members and/or colleagues in other departments as needed within Ontario Health atHome and provincially; and with external stakeholders, such as service provider organizations

**Other Related Activities**
- Work in compliance with the provisions of the Occupational Health and Safety Act of Ontario and the regulations and adheres to health and safety policies/ practices developed a