IT Help Desk Technician

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:
**Passionately Curious **We challenge the status quo, seek continual improvement and are constantly learning.

**Go Beyond,** We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

**Own It,** We have courage to do what's right, resolve to take responsibility, and grit to cross the finish line.

**Serve as One, **Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “
**Developing Growth Minded People**” - Is the driving force behind our values and why we do what we do.

An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.

**CompuVision Toolkit Requirements**
To be successful at CompuVision, we recommend you pack in your toolkit:

- Wit and sense of humour
- Desire to constantly grow and learn
- Willingness to ask questions and accept that you don't know it all
- Commitment to the success of our team and our clients
- Courage to be innovative and openness to share new ideas
- Willingness to listen (keep your eyes and ears open)
- Glass half full focus and mindset
- Urge to acknowledge and recognize the contributions of others
- (Optional) Meme-sharing capabilities

**Who we are**

CompuVision is an IT management and consulting company that leverages technological innovations for small, medium and large businesses, now and in the future.

At CompuVision, creativity is more than just encouraged - it is rewarded and facilitated with the tools you need to think bigger and build better. We are a team of collaborators, innovators, and strategists looking for people who can grow with us.

Culture is an integral part of working at CompuVision. Our company DNA represents the most important values, the ones we live by. We strive to
**Be Curious** about technology and new ideas,
**Go Beyond** for our clients and
**Serve As One** with our teammates. All our colleagues understand the importance of our Noble Promise:
**“Building Growth Minded People**”. The Noble Promise is about developing curiosity in others, rather than exhibiting it ourselves. Building Growth Minded people requires an inherent sense of curiosity, a drive to continuously improve and a commitment to learning by all parties.

The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.

Key Responsibilities
- Understand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
- Receive & respond to escalated service requests, incidents and change requests in a timely manner
- Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
- Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
- Train and educate CompuVision clients on technical standards
- Maintain accurate and up to date documentation through the change management process.
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Mentor and assist Tier 1 and Tier 2 Peers.
- Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.

Skills Knowledge and Expertise
**What you already have**
- Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
- At least 2 years relevant IT experience fully supporting and building SMB environments.
- At least 3 years' experience managing & working with the following technologies:

- At least 2 years' experience with virtualization technologies
- Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years' experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
- Windows Server
- Exchange
- Active Directory
- GPOs
- Routing and Switching
- Firewalls
- VPNs
- Virus and Security
- TCP/IP
- DHCP
- DNS
- Hyper-V
- VMWare

**Benefits**:
**Why you should join**:

- ** You are disruptive and innovative**:Our team members are constantly growing and encouraged to be innovative. We constantly challenge the status-quo and are seeking new and better ways to do things. #Be