Production Specialist

1 week ago

York, Canada Silk & Snow Full time

Silk & Snow is a Toronto based, digitally native retailer of responsibly made sleep essentials. You will have the opportunity to join a fast-growing start-up as a leader and work on a team with full in-house marketing, product design, and supply chain capabilities. We are seeking an individual that is extremely analytical and creative to seek out new customer acquisition opportunities and guide our company through a continued period of high-growth.

**The Role**:
The Product Specialist will work closely with the Product/Marketing team and will have an active role in the following tasks:

- Monitoring Silk & Snow and partner websites for accuracy in photos and content
- Reviewing and updating line sheets for accuracy on a regular basis
- Ensuring eCommerce content, products, and links are up to date are working properly
- Ensuring imagery, copy, pricing, placement, cross-sells, and promotions are accurate and compelling
- Collaborating with design and development on product knowledge and relaying information to marketing for creation of sales/marketing tools
- Maintaining current knowledge on the market and industry trends, performing competitor analysis, gathering wholesale and retail feedback
- Assessing MSRP based on target company margin goals
- Analyzing data and making suggestions to improve conversion rates
- Analyzing SKU productivity and profitability
- Monitoring the development status of all projects to ensure timely commercialization and adherence with product roadmap
- Communicating and enforcing Silk & Snow’s product and manufacturing principles, including production, quality, and delivery requirements with all suppliers
- Maintaining knowledge of and ensuring that products and packaging adhere to regulatory requirements
- Liaising with suppliers to communicate product defects and implement product updates
- Liaising with the Product Development team to obtain feedback and provide updates
- Driving product communication with merchandising, sales, and customer experience teams
- Working cross functionally to launch and merchandise products

**Essential skills and requirements**:

- A Bachelor’s Degree in Commerce, Marketing, Retail or the equivalent experience demonstrated by progressive responsibilities
- 3-5 years of merchandising/eCommerce buying or product development experience
- Advanced proficiency in using Excel and Google Sheets
- Strong interpersonal skills
- Strong work ethic and relentless commitment to quality and efficiency
- Detail oriented with exceptional communication and organizational skills
- Comfortable managing and influencing people who are not direct reports across all levels
- Ability to thrive in a fast-paced entrepreneurial environment
- Ability to manage, motivate, and influence project progress
- Strong time management skills
- Flexibility to adjust quickly to changes and deliver on multiple concurrent tight deadlines
- Ability to problem-solve, be forward thinking and anticipate needs
- Passion for brands or products, an asset

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Product Specialist: 1 year (preferred)

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