Mental Health Programs Manager

**Job Title**:Mental Health Programs Manager

**Days of Work**:Monday to Friday

**Hours of Work**:8:30-1600

**Status**:Full-time

**Island Community Mental Health**:
Operating since 1956, Island Community Mental Health (ICMH) is a leading non-profit organization committed to delivering best practices in evidence based programming and service provision within the mental Health and substance use sector.

ICMH provides person centered, recovery oriented, and psycho-social rehabilitation (PSR) informed-care across a spectrum of services including housing and housing supports, group and one-on-one programming, and in Licensed Care settings.

We promote personal wellness and community integration by providing meaningful and effective services to our clients, residents and community members living with the experience of mental health challenges.

**Purpose**:
**Accountabilities**

**1.** **As an ICMHA manager**

a) Takes direction from and works collaboratively with leadership team members on the development and implementation of programs, projects and initiatives.

**2.** **Leads and manages all aspects of ICMH programs**

a) Conducts program planning in collaboration with leadership team members, to ensure ICMH programs anticipate and adapt to changing conditions and future developments.

b) Manages the implementation, monitoring and evaluation of program-related policies, procedures, standards, guidelines.

c) Ensures that day-to-day program operations are aligned with the strategic objectives and operational priorities as directed by the ICMH leadership team, and comply with operational policies, procedures and funding agreements.

d) Implements and evaluates program performance relative to key performance indicators and initiates corrective action to remedy deficits and/or respond to issues.

e) Conducts program-related issues management and escalates unresolved issues to the PSR programs Director/ED, as necessary.

f) Manages related program finances (e.g. including program expenditures, payroll and benefits) in collaboration with the Director, Finance, and within approved budgets consistent with financial management policies and procedures.

g) Manages program staff including: delegating tasks, managing performance, approving leaves, ensuring compliance with occupational health and safety as well as workplace operational policies and procedures. Initiates immediate action to correct non-compliance with critical policies (e.g. safety protocols). Recommends disciplinary action up to an including dismissal. Responds to grievances at step 1. Supports student practicum and volunteer placements.

**3.** **Conducts and/or contributes to stakeholder consultations and relationship management activities**

a) Develops mutually respectful relationships with representatives from all levels of government and other community agencies and collaborates on issues of mutual interest.

b) Manages or contributes to formal and informal stakeholder/funder consultations to gather input or seek feedback on ICMH existing or planned programs or services.

c) Initiates and maintains relationships with key contacts to collaborate on initiatives, seek/obtain funding, exchange information and advance ICMH objectives.

d) Represents the ICMH in meetings and at events to showcase programs and services and contribute/gather expertise related to best practices in community mental health.

**4.** **Manages projects and initiatives**

a) Informs the development of options and recommendations and/or manages implementation of new/improved programs and/or advance ICMH program-related objectives, under direction of the ICMH leadership team.

b) Participates in opportunities for fundraising campaigns and participates in special events/workshops etc., in the local community.

**5.** **Manages program documentation and reporting**:
a) Maintains information systems for program-related data consistent with information and privacy requirements.

b) Manages program-related reporting, including statistics, key performance indicators, status reports, etc. including formal reports, web-platform materials, etc. for ICMH leadership and funders.

**6.** **Performs other related duties.**

**Requirements**:
**Staffing Criteria**

**Education**:

- A degree in a related human/social service field is preferred ie Social work, psychology, leadership
- Conflict resolution/crisis prevention training and experience is preferred
- Applied Suicide Intervention Skills Training (ASIST)

**Experience**:

- A minimum of 3-5 years' recent, related experience including at least one year supervisory experience in non-profit mental health program management or in a related social service field is required
- Demonstrated experience working successfully with populations impacted by homelessness, addictions and/or mental health issues
- Related experience in mental health program management is preferred

**_ Note:_** **_An equivalent combination of education and experience may