New Patient Coordinator

Come and join our team today and deliver exceptional patient experiences.

Aurora Orthodontics is looking for a passionate and energetic New Patient Coordinator to join our well-established practice in Aurora, ON.

At Aurora Orthodontics, our team works closely together to create an exceptional patient experience. We are passionate about helping our team members reach their full potential. This role provides a unique opportunity to elevate and advance both your skills and your career.

Aurora Orthodontics is part of the Corus Orthodontists family. We are a dynamic group of practices across North America with over 750 team members who believe in preserving and evolving our specialty of orthodontics, and in protecting the integrity of the patient-doctor relationship.

**About the role**:
The New Patient Coordinator is a key member of the administrative team, accountable for creating positive patient experiences, managing patient files, and ensuring the optimization of patient flow. The New Patient Coordinator works diligently to provide as much consistency of care as possible while meeting the scheduling requirements of the Doctor, the clinical staff, and the patients. Frequently problem-solving, the New Patient Coordinator is the central point of contact for patients and families, the clinical team, and referral sources.

**What you will be doing - key responsibilities**:

- Greet patients as they arrive and make them feel welcome.
- Book appointments for new and returning patients utilizing the appropriate scheduling templates.
- Ensure that the schedule accounts for the appropriate amount of Doctor time, filling openings as necessary and discussing any major changes with the clinical team.
- Manage patient statuses and ensure that appointments are booked or archived accordingly.
- Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned.
- Manage active patient files and archive files for patients who are no longer in treatment.
- Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
- Take payments received at the front desk, post them, and provide receipts to the patients.
- Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries; follow-up on messages left during Clinic closures.
- Assist with maintaining the front desk and waiting area, including managing magazine subscriptions, seasonal decorations, and general tidying.
- Be an active participant in staff meetings and committee meetings.
- Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
- Perform other tasks as assigned by the Doctor and Practice Manager.

**About you**:

- You are an excellent communicator who brings enthusiasm and passion to every interaction.
- You enjoy organization and planning.
- You thrive on the challenge of managing competing priorities.
- You care about providing excellent customer service and positive patient experiences.

**What you bring - qualifications**:

- 1 year of administration experience within a dental office setting
- Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
- Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
- Keen attention-to-detail and time management skills.

**What you will benefit from**:

- Being part of a collaborative and engaging team that prioritizes employee development.
- Partnering with and learning from an experienced network of professionals.
- A competitive total rewards package with an employee benefits program that includes extended health coverage, a health spending account and an employee & family assistance program.

**How to Apply**:
A cover letter is not required.

CAD