Bilingual Service Availability Reps I

5 days ago

London, Canada Robertson and Company Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Bilingual Service Availability Reps to join our client.

Contract Dates: 24 months with potential to convert
Pay Rate: $23.50 per hour

Job Responsibilities:

- Ensure accurate and detailed problem documentation/ticketing
- Provide timely escalation and follow-up with support groups and colleagues
- Identify and escalate wide-impact or potential wide-impacting outages
- Identify trends and opportunities for improvement as well as provide ongoing feedback

Experience & Qualification Requirements:

- Bilingual: Fluency in French and English (read, speak, write)
- Above average computing and navigational skills
- Exceptional customer service skills
- A team player who collaborates effectively with peers and other teams but can also work well independently
- Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
- A technical support background or related education - troubleshooting exp
- Ability to type at least 30 words per minute
- General knowledge and understanding of PC hardware and components.

Personal Attributes:

- Strong organizational skills
- Strong communication skills both verbal and written
- Problem-solving skills, customer service and interpersonal skills

**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**

**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

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