Director of Program

The Alzheimer Society of Sarnia-Lambton (ASSL) is a community support service organization that provides programs and services to people living with dementia and their care partners in Sarnia-Lambton. We work closely with other service providers to ensure quality care and support for our clients. We employ administrative and fund development staff, educators, social workers, nurses, therapeutic recreation staff, personal support workers and volunteers who work together as a team to meet the needs of people living with dementia and their care partners.

We recognize the value and dignity of every individual and ensure everyone has genuine, open, and unhindered access to employment opportunities, free from any barriers, systemic or otherwise. We are dedicated to building a diverse and inclusive work environment, where the rights of all individuals and groups are protected and all members feel safe, respected, empowered, and valued for their contributions.

Our values include **collaboration, accountability, respect, empowerment**, which are the guideposts we use for decision-making of all kinds. We believe that this will guide the organization toward a place of inclusion for all - where equity and access to essential supports and services becomes the reality.

**What you will be doing**

The Director of Program & Services (“the Director”) is a senior leadership role responsible for the strategic oversight, operational management, and continuous improvement of all clinical programs and client services of the Alzheimer Society Sarnia-Lambton (“ASSL”). The Director ensures high-quality, person-centered care through effective program development, team leadership, and community engagement. Reporting directly to the CEO or designate, the Director provides leadership and supervision to a multidisciplinary team while fostering collaborative relationships with community partners and healthcare providers to advance ASSL’s mission of improving the quality of life for individuals living with dementia and their care partners. The Director plays a central role in strategic planning, program evaluation, and quality improvement, while actively participating in organizational leadership initiatives. The Director provides leadership in cross-organizational functions, offering provision of direction and services and advice in the absence of the CEO, when required.

**Essential Duties & Responsibilities**:
Strategic Leadership and Program Development
- Lead the planning, implementation, and evaluation of all new and existing ASSL program and service delivery models in response to client needs, trends, research findings and community context
- Develop, implement, and monitor long-term strategic goals and annual operating plans.
- Collaborate with CEO on organizational strategy, quality improvement, and performance management.

**Program Management and Service Delivery**
- Ensure program compliance with relevant legislation, professional standards, and organizational policies.
- In consultation with the CEO, develops new initiatives to support the strategic direction of the organization and meets the needs of ASSL clientele
- Oversee program development, including intake, assessment, and care planning processes.
- Oversee operational, administrative and financial responsibilities of all programs & services including, but not limited to all reporting requirements of funders (eg. Ontario Health West)
- Collect and analyze service data to guide future service delivery; provide reports to the CEO.
- Establish and maintain service-level agreements with community partners and funders.
- Ensure quality control and risk management in all client-facing services.
- Implements the long-term goals and objectives of the organization’s Strategic Plan to achieve successful outcomes of ASSL clinical programs and client services
- Oversees policy development for ASSL clinical programs & client services
- Leads program evaluation and quality improvement initiatives
- Provides leadership and oversight to the agency Accreditation process
- Oversees the collection, analysis, and evaluation of all clinical program statistics for Ministry reporting
- Reports on quarterly statistical variances and provide solutions for rectifying
- Develops strategies to meet the needs of people living with dementia according to current trends and available resources

**Human Resources Management**
- Promote a culture of collaboration, respect, and continuous learning.
- In consultation with the CEO, responsible for the recruitment, selection, orientation, coaching, supervision, and discipline of a multidisciplinary team of program managers, clinicians, and administrative staff.
- Provide regular clinical supervision and guidance specific to clinical teams’ caseloads and group facilitation
- Conduct regular performance evaluations, monitor staff performance, provide coaching, and develop professional growth plans for direct report staff
- Organize and lead regular team m