Billing Supervisor, Canada Capping

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Billing Supervisor, Canada Capping to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are You:

- Someone who embodies agility, accountability, transparency, and a strong commitment to team cohesion and leadership engagement?
- An analytical strategist with a keen eye for detail and accuracy?

As the Billing Supervisor, you will be responsible for providing leadership, support and oversight to the Canada Capping team. This role will oversee and manage the workload and performance of the team, ensuring accurate and timely processing of acquisition related invoices, activation of units, process auditing and response to inquiries. The supervisor will direct and administer the day-to-day operations of the team, lead and support exception handling and root cause analysis, and drive process optimization, continuous improvement, and strategic project activities.

A Day in the Life

Leadership & Team Development
- Hire, lead, and develop direct reports to foster a high-performing team
- Provide guidance and support to ensure professional growth and development
- Hold weekly team meetings and one-on-ones to address issues and share updates
- Prioritize leadership deliverables and manage team performance and productivity
- Create a culture of continuous improvement and accountability

Operational Oversight
- Oversee the end-to-end Canada Capping process, ensuring accuracy and timeliness
- Supervise monthly billing cutoff activities to ensure task completion
- Review billing errors and resolve discrepancies efficiently
- Maintain and analyze team metrics and KPIs, including queue volumes, timeliness, accuracy, and aging
- Generate reports and provide actionable insights based on performance data

Process Improvement & Technology
- Leverage technology, workflow optimization, and team development to enhance scalability and service levels
- Collaborate with the IT team to implement process improvements and automation
- Conduct regular reviews of Canada Capping processes to identify improvement opportunities
- Ensure all processes are documented and standard operating procedures (SOPs) are up to date

Compliance & Governance
- Ensure compliance with company policies, procedures, and accounting regulations
- Manage financial controls and billing governance for the Canada Capping team
- Handle audit requests from internal and external auditors

Cross-Functional Collaboration
- Collaborate with cross-functional teams to resolve issues and respond to inquiries promptly.
- Develop and maintain strong relationships with business partners
- Serve as the primary point of contact for internal and external inquiries or escalations related to Canada Capping

Industry Knowledge & Strategic Oversight
- Stay informed on fleet industry operations, billing practices, and regulatory changes
- Oversee additional projects assigned to support strategic objectives

Requirements
- Bachelor’s degree in accounting, finance, or a related field is preferred
- In-depth knowledge of accounting principles, financial practices, billing processes, and industry best practices
- Proficiency in Microsoft Excel and the Microsoft Office Suite
- Strong aptitude for technology and systems, with the ability to quickly learn and adapt to new tools

Knowledge & Competencies
- Strong analytical thinking with a keen eye for detail and accuracy
- Proven ability to identify process inefficiencies and implement effective solutions
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced, dynamic environment
- Demonstrated ability to meet tight deadlines without compromising quality
- Strong leadership capabilities with experience in motivating and developing high-performing teams.
- Ability to foster a collaborative and accountable team culture
- Ability to build strong relationships and collaborate effectively with both internal teams and external stakeholders

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
- Additional benefits and amenities, including paid time-off programs (vacation, sick le