Operations Manager

**Job Position**: Operations Manager

**Reporting to**:
**Location**: Woodstock, ON

**Job Summary**:
Workspace48 is actively seeking an Operations Manager to join our progressive Office Design company located in Woodstock, ON. Our company is a leader in providing office furniture to companies all over North America. As most organizations have returned back to the office, we are there to provide the necessary office furniture to make it happen. Our customer promise is to ship within 48 hours

As an Operations Manager, you will play a pivotal role in implementing the right processes and practices across the organization as well as formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer services and implement best practices across all levels.

**Responsibilities**
- Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
- Anticipates and tracks operational and tactical risks and providing strategic solutions.
- Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
- Works with sales teams to help set and meet daily and quarterly goals.
- Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
- Works closely with CEO on other special planning and departmental projects.
- Oversees and reports weekly, monthly, quarterly, and annual metrics.
- Identifies trends and assess opportunities to improve processes and execution.
- Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
- Collaborates with transitions and onboarding team as needed.
- Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
- Purchasing oversight, plan inventory and oversee warehouse efficiency
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Perform quality controls and monitor production KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service

**Requirements and skills**
- Proven work experience as Operations Manager or similar role
- Knowledge of organizational effectiveness and operations management
- Leadership ability
- Outstanding organisational skills
- Degree in Business, Operations Management or related field
- Commercial Furniture Operations experience an asset with a deep understanding of Commercial Furniture Industry best practices including but not limited to Delivery, Packaging, Quality, and Repair
- Excellent interpersonal communication and organizing skills to coordinate project activities
- Good decision-making skills and response to high-pressure situations

**What we offer**:

- Competitive salary
- Comprehensive benefit package
- On-site parking
- Casual dress

Workspace48 is committed to providing accessible employment practices that follow the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please let us know.

We would like to thank all applicants, however; only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- On-site gym
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Woodstock, ON N4S 7W3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have Commercial Furniture Operations experience with a deep understanding of Commercial Furniture Industry best practices including but not limited to Delivery, Packaging, Quality, and Repair

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Operations Manager: 2 years (preferred)

Work Location: In person