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Veterinary Office Receptionist

2 weeks ago

Richmond, Canada RAPS Animal Hospital Full time

**The RAPS Animal Hospital, operated by the Regional Animal Protection Society, is a not-for-profit, state-of-the-art veterinary facility. We are motivated by our love of animals and the desire to save and improve as many lives as possible - not by profits. Join us and realize what making a true difference to our community means**

RAPS is recognized as the “Best Veterinarian Hospital”, “Best Community Organization”, Best “Local Heroes” and “Best Charity Business Leadership” awards that demonstrate we are a fantastic place to work. We have 6,000 sq. ft. of space and provide full services (most surgeries) and are a well-equipped hospital. RAPS Animal Hospital motto is “helping animals and their people.” We are an innovative group looking for creative ways to help everyone, including providing interest free payment plans and subsidized care. Please see our TV reality show called “Pets & Pickers” to learn more about us. We have B.C.’s only hyperbaric oxygen chamber for pets. We provide emergency transport and we do home euthanasia. We have Canada’s largest cat sanctuary providing our vets with hands on shelter medicine experience.

You will also join us in providing services to the general public - the revenue from which is reinvested in RAPS programs to do more good for more animals. That means your dedication not only helps the animals we care for directly, but supports homeless, abandoned and endangered animals throughout our region.

The RAPS Animal Hospital team, made up of deeply devoted, compassionate veterinarians, vet techs and vet office staff and supported by a powerful cadre of trained and equipped support volunteers, is proud of the individualized attention we provide to the animals and our parallel commitment to a respectful, balanced, gratifying and rewarding work environment.

**Veterinary Reception Duties and Responsibilities**

The primary responsibility of a Veterinary Receptionist is to assist our Veterinarians, Veterinary Technicians, Veterinary Office Assistants, the animals in our care as well as assist owners of pets brought to the Hospital. The Lead Veterinarian is the ultimate authority of the Hospital. Veterinary Receptionists report to the Hospital Manager and the most senior Veterinarian (DVM) on staff while on shift. To provide adequate care, responsibilities include but are not limited, to:

- Provide exceptional customer/ client care and representing RAPS in the most highly professional manner and demeanor at all times, in public and staff only areas of the hospital, on the phone and through electronic communication mediums.
- Assist with all front line public facing duties including reception
- Provide all required reception duties including:

- Answering phones
- Booking appointments
- Providing follow up to customers and clients
- Issuing invoices and taking payments
- Assisting customer and clients to waiting room or exam rooms
- Providing front line sales
- Taking donations from the public
- Assisting with mail and package deliveries
- All other front line reception duties as required
- Provide exceptional and professional staff interactions with staff cohorts at all times.
- Treat all volunteers and RAPS members with the highest respect.
- Greet patients and clients and their owners as they arrive, inquire the reasons for visit, and show them to an examining room
- Taking the animals’ vital signs including measuring the animals’ weight, blood pressure, breathing rate, etc.
- Provide patient restraint during procedures and examinations
- Provide assistance during radiology procedures which may include developing X-rays
- Feed, bathe and care for patients in our facility
- Ensure the hospital is clean at all times, including all surfaces, floors, walls and equipment and public common areas.
- Clean and maintain the surgical room in preparation for procedures including sterilizing the surgical equipment to prevent contamination and disease transmission
- Prepare instruments and medications as directed by veterinary personnel
- Assist in administering medication to patients as prescribed by the veterinarian unless otherwise administered by a Vet Tech. Facilitate dispensing of medication
- Assist in post operation duties including observing and monitoring the patients to ensure that they are recuperating well and to report negative changes observed to the veterinarian
- Calm and soothe anxious patients
- Adhere to hospital’s safety and wellness regulations
- Make available drugs prescribed by the veterinarian to the patients and instruct animal owners on how to administer them to their animals at home
- Inform and educate clients on treatment, surgical procedures, and medication for their pets.
- Educate clients about our insurance, wellness and medicinal plans
- Provide answers and or resources to clients’ worries about their animals and general pet care. Direct clients to the veterinarian for further consultation
- Maintain clear, accurate