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Customer Service Representative

2 weeks ago

Bedford, Canada Community Courier Full time

**About Us**
- **Micco Companies**_

Micco Companies is a family-owned group of local businesses that oversees a portfolio of companies operating in the restaurant, retail hospitality, fitness, warehousing, logistics, cannabis and beverage alcohol industries. The three pillars of Micco are investing in its people, investing in its business, and investing in the communities it does business in and our exceptional group of dedicated employees has a shared desire to grow our companies, deliver excellent service and support our community.

**Position Overview**

Our Customer Service Representatives (CSRs) are the first point of contact for our customers and play a key role in delivering exceptional service across Micco’s diverse portfolio. Acting as a small call centre, CSRs handle customer inquiries for multiple business units, including logistics and retail. They maintain contact with our dispatchers and drivers, ensuring smooth communication and issue resolution. This role requires strong communication skills, attention to detail, and a passion for delivering a positive customer experience.

**Key Responsibilities**
- Deliver an exceptional customer experience, maintaining positive and productive communication with customers.
- Provide multi-campaign support across numerous Micco business entities.
- Handle inbound calls for customer support and product inquiries.
- Make outbound calls for customer notifications and communications.
- Maintain accurate order entry and up-to-date customer records in the CRM system.
- Accurately track and resolve customer issues and challenges.
- Collaborate with other departments, dispatchers, and drivers to ensure consistent and superior service delivery.
- Assist in the training and mentorship of junior team members.

**Qualifications**
- Minimum 1 year of experience in a similar customer service or call centre position.
- Excellent verbal and written English communication skills.
- Strong client-facing and interpersonal skills.
- Ability to multi-task and manage competing priorities effectively.
- Working knowledge of customer service software and CRM systems preferred.

**Education**

Completion of high school or equivalent required.

**Work Schedule**
- Full-time
- Shift work, including evenings and weekends

**Compensation**

$18.00 - $22.00 per hour commensurate with experience

**Working Environment**
- Small call centre environment supporting multiple businesses.

**Language(s)**

Fluency in English required

**Benefits**
- Casual dress
- Extended health care
- Dental care
- Employee & family assistance program
- Life insurance
- Free on-site parking
- Paid time off
- Employer discounts
- Additional partner discounts

Join us and be a part of a team that values service, integrity, and community

**Job Types**: Full-time, Part-time

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Bedford, NS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- call centre: 1 year (preferred)

Work Location: In person