Operations Manager

**1. Position Summary and Job Magnitude**

The Operations Manager is responsible for coordinating the day to day operations of the residence facility, while focusing on achieving any identified short and long-term goals. This includes overseeing front desk operations, finance, payroll, housekeeping and physical plant, ensuring standards are met and best practices are followed. Strong leadership and managerial skills are required.

**2. Essential Functions and Basic Duties**
- Embody the overall vision and direction for the residence operation;
- Monitor property performance against any identified goals to ensure that progress is being made, and that corrective action is taken if necessary;
- Analyzes and report on daily, monthly and annual performance indicators and industry trends where applicable;
- Ensure that all reporting employees adhere to company policies and procedures;
- Implement policy changes as they are released corporately;
- Ensure accurate documentation of employee records;
- Responsible for the recruitment, hiring, training and scheduling of staff;
- Oversee the tasks and functions the housekeeping and maintenance staff to maintain exceptional physical plant and cleanliness standards;
- Have thorough knowledge and practice of the building’s automated systems as necessary;
- Maintain relationships and service contracts with outside contractors;
- Develops capital plans and sourcing replacement components for systems that have reached the end of their operational life cycle;
- Responsible for managing and following the established operating budget;
- Approve, maintain and control all operational revenues and expenses;
- Ensure that all collection and control procedures are followed relating to accounts receivable;
- Ensure all month end reporting is accurate prior to submission to the finance office and on time;
- Manage the morale in the workplace by setting and demonstrating a strong business ethic for dealing with employees, suppliers and guests;
- Manage inventory and supplies for the residence operation;
- Meet regularly with staff/departments to facilitate resolution of issues and adherence to standards and completion of assigned tasks or required duties;
- Assist and be responsible where applicable for employee relations, including terminations, discipline, performance appraisals, etc.;
- Assist in developing and implementing new business strategies for creating or improving processes and procedures;
- Ensure that the safety, well-being, and concerns of all students are being met in a respectful and efficient manner;
- Participate in “on-call” responsibilities on evenings and weekends and responding to facility, student and guest emergency or crisis situations;
- Oversee any ancillary or other departments as required;
- Perform other duties as required.

**Health & Safety**
- Outline all Personal Protective Equipment (PPE) required for all tasks taking place at the property
- Ensure the Personal Protective Equipment required for all subordinates’ job is readily available, in good working condition, and ensure usage is recorded
- Conduct observer reports to ensure online training is completed by subordinates in a timely manner, and verify in-person records are documented and retained
- Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers

**3. Essential Functions with Client Institution**
- Maintaining a positive relationship with the client and representing the best interests of Campus Living Centres.
- Interacting with internal departments on campus and external service providers to provide the best possible services to the residence.
- Must be in attendance and fully prepared to represent the residence and Campus Living Centres in all applicable meetings.
- Ensuring that the client institution has all necessary information in a timely fashion.
- Ensuring the residence building is maintained and operated according to standards.

**4. Qualifications**

**Education**: Recognized College Diploma or University Degree

**Skills/Abilities**:

- Must possess superior verbal and written communication skills
- Must possess superior decision-making ability
- Must possess excellent employee management skills
- Must be able to handle multiple projects at once
- Must be able to provide leadership to staff

**Experience Required**: Minimum of 5 years industry experience or equivalent management experience.