Payments Customer Support

3 days ago

Toronto, Canada NSUS Group Inc. Full time

**Who are we?**

Home of world Champion Daniel Negreanu, Winner of the best poker software 2021 and Guinness record holder for largest-ever online prize pool, GGPoker has taken the online poker world by storm. GGPoker launched in 2017, designed from the ground up by an experienced team of poker players who truly love the game.

From our humble beginnings, GGPoker has grown to a group of 400 people spanning the globe from our headquarters in Canada to our offices across the globe.

GGPoker holds the largest online poker market share globally, and we are looking to add talented and passionate individuals that will help us maintain being number one.

**Purpose**:
We are seeking an ambitious, driven, and tech-savvy Payments Customer Support to join our team in Toronto, Canada.

You will be responsible for supporting back-end system operations, design, and optimization of the cashier system. You will also be responsible for the forward-looking strategy for payment solutions.

Experience in customer support is essential, with a demonstrated history of delivering exceptional service and guidance, while ensuring a seamless customer support experience and facilitating effective communication across various departments.

You will work with the Treasury Payments Team and report to our Treasury Payments Manager.

**What you will do**:

- Support and manage various types of payment solutions
- Grow the overall usage of each payment solution by optimizing cashier
- Answer various payment-related customer inquiries
- Serve as the internal payments specialist by monitoring industry trends and customer behaviours and making recommendations to Senior Management and development team for enhanced user experience
- Monitor, analyze, and improve the customer experience in cashier
- Coordinate with the Treasury Operations on the payment solution integration process
- Assist the Treasury Operations to research and contract new payment methods in local markets
- Balance management of various payment processors
- Other duties as required

**What you must have**:

- 0-2 years of related experience and/or education preferred
- Strong background in online payments and knowledge of the broad payments landscape, domestic and global payment trends, and emerging payment technologies
- Seamless Microsoft Excel navigation (At least 1 year of experience)
- Proven problem solving skills
- Excellent organization and time management skills
- Strong communication and interpersonal skills
- Positive attitude and willingness to learn
- Entrepreneurial spirit and resourceful
- Eager to learn, achieve, grow, and succeed

**We would like you to have**:

- Associates Degree or equivalent; Bachelor’s Degree preferred in Business, Accounting, Finance, or related field
- Experience in big payment processors (i.e. Nuvei, Worldpay) is a plus
- Have base knowledge of Poker

**Benefits and Perks**:

- Competitive Salary
- Annual Salary Review
- Bonus up to 30% of salary
- Endless snacks and drinks
- Commuter Perk - Parking pass or Presto Card
- Comprehensive benefits
- We are an equal-opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all. NSUS is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NSUS will make accommodations available to applicants with disabilities upon request during the recruitment process._

Work Location: In person

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