Call Centre Agent

1 week ago

Toronto, Canada Padra Clinic Full time

**Company Overview**:
Padra Clinic, a renowned cosmetic clinic specializing in hair transplantation and aesthetic procedures, is committed to delivering exceptional care and outstanding results for our clients. As we continue to grow and expand our services, we seek a dedicated and professional Call Center Agent to join our team. This vital role involves providing excellent customer support, assisting clients with inquiries and appointments, and ensuring a seamless experience that reflects the highest standards of service and care.

**Job Overview**:
The Call Center Agent will handle inbound and outbound calls, schedule appointments, answer client inquiries, and ensure customer satisfaction. The role requires excellent communication skills, the ability to handle multiple tasks efficiently, and a passion for providing outstanding customer service.

**Responsibilities**:

- **Client Communication**: Handle incoming and outgoing calls professionally and courteously.
- **Appointment Scheduling**: Manage and update client appointments using the clinic's scheduling software.
- **Customer Support**: Address client inquiries about services, pricing, promotions, and policies, providing accurate information.
- **Complaint Resolution**: Resolve client complaints or escalate issues to the appropriate department as necessary.
- **Follow-Up Calls**: Conduct follow-up calls to confirm appointments, collect feedback, or provide additional information.
- **Documentation**: Maintain accurate client interactions and transaction records in the CRM system.
- **Collaboration**: Work closely with other team members to ensure seamless service delivery.

**Benefits**:

- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Call Center Agent: 3 years (required)

Work Location: In person

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