Clinic Care Coordinator

About Yoga Mamas:
Established in 2012, Yoga Mamas is Toronto’s leading maternal wellness centre providing wellness treatments and services from fertility to family. The clinic boasts 5000 square feet of sunlit space with 10 treatment rooms and a large movement studio. Though our name includes the word yoga - fitness is just one important piece of our multifaceted wellness business.

Over 30 healthcare practitioners, alongside a team of educators and fitness instructors, provide maternal health and lifestyle wellness services on site and by video consultation for expecting mamas and their families. Our team of specialized staff see clients physically and virtually from our beautiful east end Toronto clinic.

We are looking for an experienced person with great energy, who enjoys engaging with customers and genuinely loves making them feel cared for. The Wellness Clinic Coordinator has a passion for wellness and working with women. In this role, you will provide excellent client care to our mamas along with administrative and operational support to the Yoga Mamas Wellness, movement and education team.

To be a fit for this position you must have strong customer service experience along with in an interest in wellness, pregnancy, or women’s health.

This is a full time position with health benefits, and a lot of company perks. Yoga Mamas client specialist shift hours are 7 days a week starting as early as 7:30AM and ending as late as 10:00PM.

**Responsibilities**:
Warmly greet all clients arriving and leaving
Answer multi-line phones
Online fitness and education reservations and in-clinic appointments and scheduling: book, modify and cancel reservations; familiarity with scheduling and balancing multiple room schedules, processing payments and scheduling future reservations
Making clients feel welcome in our lounge while maintaining all health protocols for COVID 19
Facilitating sales and driving revenue by educating our clients on the variety of wellness, movement and educational services we offer
Administering clinic and studio tours to new clients, including helping clients navigate our online platforms
Monitor client activity in the lounge ensuring wellness practitioners are running on time
Assist in managing treatment rooms, including disinfecting and stocking inventory as necessary.
Wellness appointments scheduling: book, modify and cancel appointments; familiarity with scheduling and balancing multiple practitioner schedules, including late patients; ability to learn appointment/booking software.
Perform other administrative duties such as: creating new client accounts, verifying insurance claims, filing and photocopying.
Receive and manage inventory and retail shipments: inputting and managing inventory levels, pricing and displaying merchandise
Ensure reception area and waiting room are clean, beautiful and photo-ready at all times.
Cross-train in all areas of the front desk and assist in these areas when assigned or as needed: check in, check out, back office and operations
Support General Manager and Manager with projects and communicates progress and completion
Other duties as assigned

Qualifications and Attributes:
Minimum of 2 years experience in an in-person customer service role
Minimum of 2 years experience in an administrative role
Experience in a health clinic preferred
Experience with Jane App preferred
Experience with Mind Body Online preferred
A genuine love for providing excellent customer service and making clients feel incredibly welcome
Personal or professional experience in pregnancy / women’s health preferred
Sterling customer service skills
Confidence in sales and expressing the value of the services we offer
Proficiency in Google Docs and Gmail
Ease working with mínimal supervision, while taking the initiative to ask for guidance if needed
Superior verbal and written communication skills (grammar, spelling, inclusive language, etiquette etc.)
Maturity in handling sensitive and confidential situations or information
Outstanding organizational and time management skills
Comfortable switching gears at a moment's notice while maintaining laser-focus; adaptable and agile
A positive, thoughtful team player with a positive outlook on life who is ready to roll up their sleeves, proven team player
Professional appearance and excellent attitude

Why You Should Join Our Team

Competitive salary
Flexible benefits package including Medical, Vision, Dental
Subsidized wellness spending
High standards and adherence to Health Canada safety measures in the workplace
Free online yoga, barre and pilates classes
Retail discounts
Education and professional training discounts

How To Apply:
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the centre.

Yoga Mamas values diversity in our workf