Home Delivery Coordinator

**Overview**

**Duties**
- **Communicate with customers**
- Provide customers with delivery windows
- Coordinate rescheduling deliveries with customers
- Manage customer expectations in regards to delivery process
- Assuage customer concerns relating to delivery process
- Answer customer questions and/or direct them to someone who can provide more in-depth assistance
- **Maintain transparency with stores**
- Provide updates on issues regarding products for their home delivery orders (damaged, missing from warehouse, not sent from store etc.)
- Investigate transfers & cancellations, locating items and completing end-user inventory tasks to transfer items out of HD
- Communicate transfer issues to all relevant parties to ensure goods can be sourced for delivery
- Reschedule customer orders as requested
- **Inventory Management**
- Receive store and warehouse transfers, physically verifying the items are correct,
- Receive all dispatches in system, ensure physical copies are organized for future inventory queries
- Send secondary and tertiary copies of transfer sheets to designated locations
- Answer questions from inventory department about status of orders or existence of goods in HD department
- Coordinate with warehouse team when product cannot be located in the warehouse, communicate issues to relevant parties
- Ensure all shipped goods have been dispatched and all cancellations are transferred from HD area
- Coordinate with repairs to ensure uplifts, exchanges and other returned items are managed satisfactorily
- **Delivery Responsibilities**
- Oversee the assembling of furniture, verifying goods are in good condition and well-assembled and wrapped prior to delivery
- Ensure all outgoing trucks are neatly staged with all correct orders
- Verify goods on all outgoing orders one day prior to delivery, both for completeness and potential product issues
- Look ahead to proactively manage transfers that will not arrive prior to delivery
- Create and complete outgoing dispatches, ensuring all relevant orders are properly marked in the system
- Maintain an open line of communication with team members to ensure problems with outgoing deliveries are confronted in a timely manner
- Update Run Sheets when orders are added, add relevant notes from customers when needed
- Manage collection of relevant records post-delivery (run sheets, physical copies of transfers etc.)
- Organize recently collected physical copies, maintaining a system of organization for ease future reference
- **Housekeeping**
- Ensure HD area is organized and tidy, including desk area, warehousing space and assembly zone
- Manage day-to-day productivity of warehouse-based home delivery staff, ensuring tasks are completed in a timely fashion
- Communicate larger-scale issues with any day-to-day processes to relevant member of management (e.g. inventory system errors)
- Cover any additional day-to-day HD tasks in event of absences of any other team member

**Experience**
- Previous experience in a delivery or logistics role is preferred but not required.
- Familiarity with commercial driving regulations and safety practices is beneficial.
- Experience in customer service or warehouse operations is a plus.
- Ability to perform heavy lifting as required by the job responsibilities.
- Strong communication skills to effectively interact with customers and team members.
- A valid driver's license is required; additional certifications for forklift operation are advantageous.

This position offers an exciting opportunity for individuals looking to contribute to a dynamic team while ensuring customer satisfaction through reliable delivery services.

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Casual dress
- Dental care
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- home delivery: 5 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Class G Licence (preferred)

Work Location: In person

Application deadline: 2025-03-10
Expected start date: 2025-03-17