Workstation & Mobility Support Analyst

**Who is eHealth Saskatchewan?**
eHealth Saskatchewan is a Treasury Board Crown Corporation with the mandate to lead Saskatchewan Electronic Health Record (EHR) planning and strategy for the Province of Saskatchewan. We have worked with our healthcare partners to make electronic the vast majority of patient healthcare information in areas such as labs, pharmacies, radiology, surgery, emergency rooms, hospitals, and we work in partnership with the Saskatchewan Medical Association to implement Electronic Medical Records in physician clinics. Our vision is “connected healthcare, accessible to everyone, everywhere” with a mission to transform healthcare through the use of information and innovative technology. This would electronically ‘connect’ the different streams of healthcare so patient information flows between healthcare providers and the patient. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

**Workstation and Mobility Support Analyst**
eHealth Saskatchewan is seeking a customer focused, highly motivated, energetic team member for its Workstation and Mobility Services team. The Workstation and Mobility Support Analyst provides ongoing support to more than 1500+ computer users and solves a wide range of workstation, mobile device, and printing problems reported by users within eHealth Saskatchewan, the Ministry of Health and Regional Health Authorities.

The Workstation and Mobility Support Analyst will supply, install, and maintain the workstation, print/imaging, and mobile services eHealth provides. You will also be responsible for troubleshooting issues for computer workstations, printers, installed software and smart devices and resolve these issues within given time constraints determined by service levels.

Our team members participate in an after-hours standby rotation to provide operations and support for service availability 24/7.

The position requires the incumbent to be physically fit with the ability to lift and move computers and peripherals between 50 and 65 pounds. Stooping, bending, and crawling under desks may be required on occasion.

**To qualify for this position you will have knowledge and/or experience in the following**:

- Computer hardware: Windows based PC's, and Laptops, iPads, Windows and Android tablets;
- Operating Systems: Microsoft Windows, Apple iOS, Android and RIM;
- Networked and local printers, scanners and fax machines;
- MS Configuration Manager (SCCM/SMS);
- Trouble tracking software tool; and
- ITIL or ITSM framework and processes.

The knowledge and skills required for this position would be attained through the completion of a post-secondary degree or diploma in Information Systems Technology supplemented with 3 years of working in a similar role within an integrated support environment.

**You will be**:

- Analytical, attentive to detail and organized to ensure accuracy and efficiency in your work;
- Proactive, diplomatic and respectful in communicating and building positive work relationships with internal and external stakeholders;
- Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment;
- Service oriented, patient, honest, and respectful/tactful;
- Thorough, reliable, disciplined, organized, and strong attention to detail; and
- Creative, logical, and have a strong motivation for continuous improvement and learning.

**Competencies**
- Customer Service Orientation_
- Ability to anticipate or determine customer needs by truly listening to them, understanding their business, and communicating with them regularly.
- Communication_
- Ability to demonstrate the use and value of new technology, programs and services in a manner that creates understanding, captures interest and enhances user’ computer skills
- Problem Solving_
- Ability to diagnose technical problems such as delays, malfunctions and errors in order to determine the true cause of the problem and provide a solution in a reasonable time frame
- Team/Independence_
- Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships
- Organizational_
- Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in a changing environment
- Analytical_
- Ability to identify, explore and evaluate options on data, processes and methodologies, information technology and potential systems design to make feasible recommendations
- Technical_
- Personal Attributes_
- Logical and methodical, organized, reliable, honest, accountable and disciplined, adaptable/flexible, thorough, concise, and detail oriented, team player, diplomatic and tactful.

**SGEU Level - SIT08**

**Anticipated Start Date