Night Front Desk Agent

3 days ago

Vancouver, Canada Coast Hotels Full time

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Night Front Desk Agent will contribute to the overall success of the Hotel by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions. The position is responsible for maintaining a positive work environment at the front desk while maintaining high internal & external guest service standards at all times, during an overnight shift.

**Job Location**: Coast Coal Harbour Vancouver Hotel by APA (1180 W Hastings St, Vancouver, BC)

**Responsibilities**: - Greets arriving guests and follows established check-in procedures
- Reviews daily arrivals list and checks VIP notes and other special guest requests
- Provides check-out services to departing guests, ensures that all accounts and payments are correct and posts all late charges
- Follows Coast Hotels cash handling policies accurately
- Demonstrates knowledge of the hotel’s immediate area and local attractions
- Communicates frequently with Housekeeping, Maintenance, and other hotel departments
- Assists guest in foreign currency exchange transactions
- Follows set procedures with great detail
- Completes shift updates and cash-out procedures accurately
- Informs and updates the Front Office Manager on all guest related issues
- Carries out night audit responsibilities when required
- Other duties as required

**Skills/Knowledge/Experience**:

- Minimum 1 year experience in similar position preferred
- Secondary School Diploma
- Bachelor's Degree or Diploma in Hospitality, or equivalent combination of education and experience
- Superior communication skills in English, both verbal and written required, with working knowledge of a second language a definite asset
- Able to perform well under pressure
- Self-motivated team player with demonstrated interpersonal skills
- Ability to work in a fast paced, multi-tasking, multi-functional team environment
- Demonstrates superior customer service skills
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work evening and overnight shifts including those on weekends and holidays

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST

  • Hotel Front Desk Agent

    23 hours ago

    Vancouver, Canada Divya Sutra Hotel on Robson Full time

    **Front Desk Agent - Divya Sutra Hotel Vancouver** At **Divya Sutra Hotel Vancouver**, we pride ourselves on creating memorable guest experiences in a professional and welcoming environment. We are looking for a **Front Desk Agent** who shares our passion for hospitality and delivering outstanding service.As the first point of contact for our guests, you...

  • Front Desk Agent

    7 days ago

    Vancouver, Canada Best Western Plus Chateau Granville Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    2 weeks ago

    Vancouver, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. Front Desk Agent The Front Desk Agent (Casual On-call) will contribute to the overall success of the hotel by providing superior customer service and...

  • Night Auditor/front Desk Agent

    1 week ago

    North Vancouver, Canada Coast Lonsdale Quay Hotel Full time

    **Overview** **Duties** - Greet guests upon arrival and provide exceptional customer service throughout their stay - Manage check-in and check-out processes efficiently, ensuring accuracy in guest information - Handle guest inquiries, requests, and complaints with professionalism and courtesy - Operate multi-line phone systems to answer calls promptly and...

  • Front Desk Agent

    1 week ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...

  • Front Desk Agent

    1 week ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...

  • Front Desk Agent

    2 weeks ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...

  • Front Desk Agent/night Auditor

    1 week ago

    Vancouver, Canada Georgian Court Hotel Full time

    **About Georgian Court Hotel Vancouver** The Georgian Court Hotel is a distinctive four-star boutique property located in the very heart of downtown Vancouver—just steps from BC Place, Rogers Arena, Robson Street, historic Gastown, and the vibrant dining and entertainment districts. With 180 beautifully renovated guest rooms, 19 suites, and two...

  • Front Desk Night Auditor

    2 weeks ago

    Vancouver, British Columbia, Canada Best Western Premier Chateau Granville Hotel & Suites Full time $25,500 - $53,000 per year

    Night AuditorJob Description for Front Desk Night AuditorThe Best Western Premier Chateau Granville which is located in the heart of the Entertainment District Downtown Vancouver is seeking a Night Auditor to join our team. Almost all of our 118 rooms and suites have private balconies with splendid views of downtown Vancouver's skyline and bustling...

  • Front Desk Agent

    7 days ago

    Vancouver, Canada Riviera Boutiques Suites Full time

    Our Riviera boutiques Suites Robson hotel is currently seeking a new team members for our Front Desk Team. **Job responsibilities include, but are not limited to the following**: - Perform duties either at the main reception desk or from inside our Service Centre, handling guest inquiries and requests. - Our Front Desk Agents also are cross trained to...