Director, Residential Care

**Position**:Director, Residential Care & Case Management

**Status**:Full Time; Fixed-term Contract (Covering maternity leave - ending Jan 29, 2027)

**Reporting to**:Chief Executive Officer

**Working Hours**:37.5 hours/week

**About ESS Support Services**

An award winning not-for-for-profit community support services organization and community leader for over 40 years. Our mission is to care for aging adults in their homes and community through programs that support well being. ESS offers a diverse range of high-quality services and accredited programs designed to support the independence, social well being and health of our clients, along with a helping hand and respite for their families and caregivers.

**Job Summary**:
We are looking for an ambitious and results driven Director of Residential Care & Case Management to join our dynamic organization as part of our Senior Management Team In this role, you will oversee, direct, manage, and evaluate the operation, performance, quality, and effectiveness of the Residential Care & Case Management department, in accordance with the agency’s Strategic Plan. You will lead and support a team of Managers, Case Managers, Intake Coordinator, and frontline staff in delivering coordinated quality client care and case management.

**Duties and Responsibilities**:
**Program Oversight**
- Oversee the overall operation of the Residential Care & Case Management Department. Provide strategic and operational leadership to the department, its programs (Assisted Living, Overnight Respite, In-Home Respite, Crisis Intervention and Assistance), and intake & case management functions.
- Review and monitor the performance of department programs and intake & case management functions.
- Develop, implement, and evaluate plans to meet funder obligations, applicable laws, requirements and policies and to ensure targets, KPIs, and strategic plan objectives are met.
- Approve and monitor departmental expenditures in accordance with department budgets and in consultation with the Business Operations department.
- Participate in the promotion and marketing of client service programs.
- Maintain knowledge, practice and enforce appropriate procedures in regards to healthy and safety, emergency planning and response, and infection prevention and control.

**Leadership**
- Supervise and direct the program Managers, Case Managers and Intake Coordinator. Assign and delegate work, manage and monitor workflows.
- Provide and arrange for staff training and mentorship, support staff learning and professional development.
- Foster a culture of engagement and recognition.
- Determine departmental staff discipline procedures and counselling of employees. Conduct and approve performance evaluations.
- Hire and terminate employees in consultation with CEO and Human Resources.

**Quality & Effectiveness**
- Monitor safety indicators through incident data and analysis, develop and implement improvement initiatives.
- Create, execute, and evaluate quality improvement action plans.
- Support the agency’s accreditation process.
- Lead and support the implementation of efficient processes and procedures for intake, case management, and program operations through the utilization of the agency’s client information management system and other digital tools.
- Ensure appropriate usage of systems and maintenance of accurate and up-to-date client information.

**Partnerships & Change Adaptation**
- Liaise, build, and maintain strong relationships with community partners, other service provider organizations, and stakeholders.
- Represent the agency on external committees, working groups, and events.
- Participate in writing funding proposals.
- Support the agency’s fundraising initiatives.

**Qualifications**:

- Minimum 5 years management experience in the non-profit community support services sector.
- Degree in social work and/or social services.
- Thorough knowledge of organizational program operations.
- Hands on experience with Microsoft Office. Experience in AlayaCare is an asset.
- Demonstrated excellence in time management, organizational skills, and attention to detail.
- Exceptional interpersonal, verbal, and written communication skills, with diplomacy and good judgement.
- High level of initiative, resiliency, critical thinking, problem solving, and the ability to quickly adapt to changing priorities.
- Team leader; sense of ownership and pride in your team’s performance and its impact to the organization.
- Strong commitment to ESS Support Services’ mission, vision, and values.
- Must be willing to travel. Valid Ontario Driver's License and use of a reliable vehicle is required.
- A current and valid copy of a satisfactory Vulnerable Sector Screening background check.
- Able to provide proof of full 2 dose COVID-19 vaccination upon hire.

**Additional Information**
- To protect the health and safety of our employees, clients and their families and in the interest to follow strong public health meas