Customer Service Representative
3 days ago
Build your career with Levitt-Safety
If you share a passion for safety and are looking to build a career with a company that invests in their employees, we are interested in talking to you
We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work
SUMMARY
In this 1 year contract role, you will support the Levitt-Safety Lachine branch as a fully bilingual Customer Service Representative. If you have experience delivering legendary customer service in a business-to-business (B2B) product distribution environment, strong computer skills and want to join a company where you can truly build your career, we want to talk to you
**What we offer**:
- Competitive base salary with paid vacation
- 1 year contract with benefits
- Hybrid or fully remote working from home (Hybrid in-office premium offered)
- Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety
- A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset
**MAIN RESPONSIBILITIES**:
- Process orders and manage all steps to meet customer demands
- Build customer relations with legendary problem-solving skills
- Work effectively with Field Sales and Customer Service to ensure seamless execution of the sales cycle and ensure all quotes are received favorably
- Be proficient with daily use of Salesforce CRM to update, and maintain CRM information on leads, prospects, and opportunities, to manage customer account growth and have viable sales pipelines
- Up sell, promote products & services, and ask important questions to customers to search for other potential opportunities
- Ability to multi-task, prioritize and work with a sense of urgency
- Daily call-ins to our house account customers to offer our products and services and continue to build relationships and sales of house accounts and inside sales accounts
- Regularly quoting public bids and maintaining efficient communication and support between the regional field sales reps to quote on all the government public bid opportunities
QUALIFICATIONS
- Technically savvy and proficient in Outlook, MS Office and Order Processing systems & CRM tools
- Passion for customer support and building relationships
- Ability to work independently as well as within a team
- Communicate effectively and be naturally courteous with a professional phone manner
- Self-motivated and proactive
- Must be fully bilingual in English & French
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