Technical Business Analyst

**Project Name**:
Government Restructuring Process Analysis and Continuous improvement, User Persona Discovery project, Request Management Process and Governance, User Lifecycle Process improvements and Stakeholder Engagement.

**Scope**:
**Government Restructuring**:The project will update and or recreate our current processes around Government Restructuring, and what is required at a minimum. They will be reviewing the current documentation on existing forms, or creation of new forms based on the findings. We are also seeking an individual who is able to work with other divisions and branches to identify pain points and help try to resolve some of the confusion around GR’s, and report back to the Service Owner of GR to possibly modify or alter processes to provide a smooth transition.

**Request Management**:The resource will work on updating the Request Management process; establish governance; lead the data analysis and provide input to resolve issues and improve KPIs.

**Duties**:

- Execute discovery process for Key Projects as assigned (Government Restructuring, Request Management Framework, User Personas, Stakeholder Engagement, Process Improvements)
- Create Stakeholder analysis
- Create Business and technical requirements
- Lead consultations and facilitate stakeholder meetings
- Escalate unresolved issues/risks, options and recommendations
- Provide input on project schedule, strategies and resource requirements
- Maintain collaborative relationship with key stakeholders
- Monitor activities to ensure project objectives and deliverables are achieved
- Ensure project risks and potential obstacles are communicated and understood
- Validate functionality built by developers through acceptance testing
- Participate in the development of User Lifecycle framework, Request Management framework and processes
- Assist in the development and enhancement of related standards and procedures
- Work with stakeholders to ensure knowledge articles, communication and service support are defined
- Identify required user training
- Provide status reports as required

**Equipment requirements**:

- Resource will require own equipment.

Resource must provide their own computer and related equipment. The computer's operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility. AVD/remote-related software will be installed on the resource's computer.

The Contractor’s resources are directed to work remotely, the Contractor shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs. However, the Province shall ensure that the Contractor’s resources have the necessary access and credentials to the Government of Alberta’s system.

**Working Hours**:

- Standard Hours of work are 08:15 - 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province
- Work must be done from within Canada, due to network and data security issues.
- It is anticipated the role will be primarily remote, however in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink.

**Notes on Location**:
Resource will work remotely, though must be available for onsite meetings when required.

Onsite meetings include but are not limited to strategic, architectural, and technical discussions, meeting with team members, senior managers, directors, executive directors, and business clients. Frequency of meeting could be up to 3-4 times per month.

**SUBMISSION MUST INCLUDE**:

- RESUME
- ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.
- EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.
- RESOURCE REFERENCES
- Three references, for whom similar work has been performed, must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource.

**MUST HAVE**:
**The proposed resource must meet or exceed one of the following**:

- University graduation in business, management or a related discipline and four-year Technical Business Analyst (BA) experience; OR
- Two-year diploma in business, management or a related discipline and six-year BA experience; OR
- One-year certificate in business, management or a related discipline and seven-year BA experience; OR
- Eight-year BA experience

**WORK EXPERIENCE**:(At least 8 years)**
- Experience as a business analyst translating business requirements into detailed technical requirements in an enterprise IT environment.
- Experience creating flowcharts/diagrams/analyses, including but not limited to activity, process flow, data flow, entity relationship, mind map, roadmap/plan, gap an