Front Desk Agent

1 week ago

Richmond, Canada Menzies Aviation Full time

Job Details

Description

**Main accountabilities include**:

- This role is the first touch point to the Menzies experience and plays a key role in the coordination of all customer service related activities.
- Promotes a professional image at all times and complies with company uniform standards.
- Delivers superior customer service.
- Deals directly with any issues that may arise and escalates to the appropriate company representative when needed.
- Assists customers at the front counter including pick-up and delivery requests.
- Coordinates all related courier activities.
- Process all related paper work with detail and accuracy.
- Ensures all documentation is correct prior to releasing Cargo to customers.
- Coordinates activities between office and warehouse as required.
- Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.
- Required to attend the mandatory training imposed by the Company and Airlines as per job role.
- Must practice all company’s Safety Policy inclusive of, but not limited to: wearing PPE when and where required
- Other related duties as assigned.

**Qualifications and Experience**:

- Must have high school diploma or equivalent.
- Must be at least 18 years of age and legally able to work in Canada.
- Must be able to communicate verbally, read, and write in English proficiently.
- Prior cargo, airline operational knowledge experience is an asset.
- Must be able to use related software as required to perform the functions.
- Proficient in MS Office.
- Must be able to speak, read, and write in English proficiently.
- Must be available and flexible to work variable shifts including weekends and holidays.
- Must have current driver’s license with no violations over the past 5 years.
- Must be able to lift at least 30 kgs when required.
- Familiarity with or ability to learn how to work within an IT cargo system environment.
- Must pass and maintain all required security clearances and Transport Canada Background check.

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