Client Care Specialist

1 week ago

Edmonton, Canada Alberta Blue Cross Full time

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

**OVERVIEW**:
The Client Care Specialist is essential to the success of our department, serving as a key driver in achieving group sales goals. This role is crucial in delivering an exceptional customer experience that is not only responsive and positive but also aligned with the esteemed reputation our brand has built. By fostering strong relationships with groups and advisors, the Client Care Specialist ensures that we are not only retaining existing clients but also positioning ourselves favorably for new business opportunities. Their support to our account executives in pursuing these opportunities further enhances our service quality and solidifies our commitment to building lasting partnerships within the market.

**WHAT YOU WILL DO**:

- Foster and develop strong relationships with advisors.
- Respond to inquiries from Plan Administrators, Advisors, and Members.
- Coordinate with internal teams to ensure accurate and timely responses to client inquiries.
- Build and maintain trust with Plan Administrators and Advisors to reduce complaints or cancellations.
- Manage requests for plan revisions and cancellations in collaboration with Account Executives (AEs) and Client Success Managers (CSMs), ensuring internal and external follow-up.
- Partner with AEs on finalist presentations for prospective groups, supporting both in-person and virtual delivery.
- Lead and document the end-to-end enrollment process, acting as the primary liaison between clients, advisors, and internal stakeholders.
- Coordinate internal documentation and manage non-pricing and related requests.
- Deliver training sessions for Plan Administrators and Members on best practices and ongoing plan management.

**WHAT YOU WILL HAVE**:

- Strong organizational skills and ability to manage multiple tasks at once.
- Clear and effective communication, with active listening and flexibility in working with others.
- Ability to present information confidently in both one-on-one and group settings.
- Focus on understanding and meeting both internal and external customer needs.
- Strong problem-solving skills, using facts and resources to find practical solutions.
- Ability to build and maintain positive relationships with clients, advisors, and team members.
- Flexibility to adapt to change and handle shifting priorities with ease.
- Motivation to achieve goals, meet deadlines, and deliver high-quality work.
- Openness to feedback and a desire to learn and grow within a team environment.
- Professional and respectful when responding to peers, leaders, and clients.
- Strong interpersonal skills, with a focus on trust, collaboration, and service.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

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