Dispatcher
1 week ago
The Dispatcher is responsible for assigning Cement pumpers, Crews and Bulk Product deliveries for customers and their respective locations. They must communicate with the Crews by way of phone and computer. The Dispatcher must stay aware of road conditions, provide accurate and knowledgeable directions, and supply any needed assistance to the drivers in positive and professional manner. You are also responsible for keeping complete records of all necessary information.
**Job Duties**
- This could be a Camp position for Non local applicants
- Provide customer support by addressing any questions, problems, specific equipment requirements or requests for service
- Relay incoming Information and customer locations to drivers by using telephone and computer.
- Stay aware of any traffic congestion, accidents, weather conditions, construction zones, and any other information that may affect the drivers’ route, timeline, or safety.
- Will be a 12 hr shift with rotating day shift and night shift.
- Record and maintain files and records of customer requests, services performed, expenses, and other dispatch information
- Complete accurate Call Out sheet for each job prior to dispatching crews
- Update dispatch board to include current equipment #’s, drivers and job assigned to each Crew.
- Ensure drivers do not exceed hours of service. Book best units for task and/or plan for on road reset.
- Work with Manager and Mechanic’s to schedule maintenance and repairs on Morganick equipment.
- Other duties as required.
**Requirement**
- Preference will be given to local applicants
- High School Diploma or GED required
- Previous dispatch experience preferred but not required
- Clerical or customer service experience is an asset
- Excellent organizational skills
- The ability to listen to and understand information and ideas presented through spoken words and sentences
- Ability to communicate ideas and recommendations to drivers
- Ability to create alternative solutions to problems.
- High level of sound and independent judgment and reasoning
- Excellent time management skills
- Able to work under pressure
**Working Conditions**
- Shift 15 days on 6 days off
- 12 hour shift rotating between days and nights
- This could be a Camp position
- Manual dexterity required to use desktop computer, and peripherals
- Overtime and on call is required
- Lifting or moving up to 25 lbs. may be required
Work Location: In person
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