Facility Administrator

2 weeks ago

Ottawa, Canada Orleans Dome Full time

**Overview**

**RESPONSIBILITIES**

**Schedules and Bookings**
- Responsible for the efficient and coordinated management of bookings and schedules at the facility.
- This will include:

- Development of the core schedule for each season, one which respects key agreements with core partners, historical bookings for large clients, as well as overall strategic priorities of the facility.
- Management of the booking systems
- Creating, adjusting and closing contracts for renting out the space to community members.
- Ensuring all contracts and installment plans are respected, and that invoices are paid in a timely manner.
- Accounting responsibilities:

- Complete bank deposits as required
- Accounting for and keeping up to date with contract payments
- sending reports, receipts and/or invoices to the accounting team as needed.
- Software management:

- Manage and keep up to date the facilities main backoffice software system (Currently DaySmart)
- Work closely with the club’s secondary facility booking system - CatchCorner.

**Administrative Support (Communications)**
- Respond to requests for information from external sources with regard to information about the facility.
- Ensure all booking requests are addressed within 24 hours.
- Ensure all internal communications are addressed within 24 hours.
- Ensure all enquiries receive a courteous and professional response.
- Track the nature, status, and response to any complaints.
- Complete other administrative duties, responsibilities and projects as assigned.

**Qualifications**
- Relevant University degree or 3 years experience in related fields.
- Proven ability and comfort working with various software, databases, and basic website management systems.
- Experience with CatchCorner and/or Daysmart is a bonus
- Demonstrated effective client management skills - able to build and maintain relationships, manage competing client interests and satisfy stakeholder expectations.
- Experience working in sports and sports facilities preferred.
- Proven written and communication skills
- French Language strongly preferred.
- Sound organizational skills and ability to manage time.

**Hours**
- While most work can be done remotely, a periodic presence at the facility will be necessary and expected.

Pay: $35,000.00-$50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 3 years (preferred)

**Language**:

- French (preferred)

Work Location: Hybrid remote in Ottawa, ON K1C 1J4

Expected start date: 2025-03-01

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