Wireless/mobile Sales Consultant

: 1229231

**Who we are**

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

**We are building an inclusive and diverse team**

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you will do**:
As the Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You will enable our work, learn, and grow culture for our customers and associates. You are passionate about wireless technology, and you continuously grow your knowledge by committing to ongoing self-development and interacting with the larger store team and other business units to share expertise. Primarily a sales position, you help our consumers and business customers achieve their working & learning goals by sharing their knowledge, experiences, and enthusiasm on the latest wireless products, services, and trends.

**Specifically, You Will**
- Connect, share, and partner with customers, identify and convert wireless sales opportunities; help customers by meeting and exceeding their needs.
- Be an expert with our product and services. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.
- Partner with the store team overall to create awareness of offerings, customer opportunities, product knowledge etc. Build enthusiasm for the Wireless program internally.
- Responsible for achieving personal sales goals while cultivating a referral culture across all departments. Prepare accurate quotes on wireless systems.
- Communicate to store leaders and other business units, relevant sales information, inventory levels and any product issues. Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays. Support asset protection procedures and privacy standards by securing company assets and physical inventory and protecting customer information.
- Identify and communicate suggestions for improvements.
- Stay updated through the various internal communication channels (mobile app, intranet, bulletin boards, etc.).
- Operational excellence and customer experience are important aspects of the role. They will activate in Carrier portals and operate POS software, follow all loss prevention measures, and ensure the cleanliness and store standards of the wireless department.
- Effectively resolves customer concerns and escalates to management when appropriate.

**Some of what you need**:

- 3 months to 1 year of wireless sales or sales experience
- Customer focus and service orientation
- Technology savvy
- Bias for action with effective planning and prioritization
- Capacity to work independently and seek out assistance as required
- Curious
- Approachable
- Passionate
- Solutions Finder
- Demonstrates strong selling ability.
- Demonstrates ability to coach others.
- Capacity to communicate with clients effectively using a variety of mediums.
- Ability to resolve clients concerns in a diplomatic manner.
- Ability to make decisions with integrity that supports company guidelines and makes good business sense.
- Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers.
- Ability to work effectively with ongoing distractions is necessary.
- Can engage appropriately and work as part of a team.
- Capacity to work independently and seek out assistance as required.

**Vaccine Requirement**

Staples is committed to taking every reasonable precaution to protect our associates, our customers, and the communities we operate in. To support the health and safety of our associates, COVID-19 vaccination is an essential requirement of this position. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of need for accommodation under relevant human rights legislation, and Staples’s determination that the requested accommodation can be provided without undue hardship. You will be required to submit proof of full vaccination or proof of need for accommodation during our background screening process.

**Job** Retail Locations

**Location(s)** CA-ON-London

**Schedule** Part-time

**Employment Statement