Manager, Chief Control Office

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Commercial Banking

Our global reach and expertise help domestic and international businesses around the world unlock their potential. Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally. Our services include working capital, term loans, payment services and international trade facilitation.

About the role:
Global Liquidity and Cash Management (GLCM) is one of HSBC's global product lines supporting Commercial Banking (CMB) and Global Banking and Markets (GBM) clients to make and receive payments, and manage liquidity across borders and regulations, in multiple currencies.

The Manager Chief Control Office (CCO) is responsible for supporting the Chief Control Officer with directing and managing the integration of Core Operational Risk Management activities and able to provide feedback on the embedding of Operational Risk Management Framework activities within the Global Liquidity and Cash Management Product line. This is a first Line of defense remit and established as a function, within the Global Liquidity and Cash Management Chief Control Office, more formally aligned to the Group Non-Financial Risk (NFR) model.

The Global Liquidity and Cash Management (GLCM) Manager Manager Chief Control Office (CCO) is accountable for the Core Operational Risk Management activities with respect to specific risk categories, including Compliance, Business Continuity, Information Security, Privacy, Fraud, Product Due Diligence and Third Party Risk Management (Vendor) as required.

**Responsibilities**:

- Actively support three lines of defense model.
- Analysis - Take a lead role in providing feedback on proposed operational risk policy for the business and product partners and likely impacts. Provide guidance to Risk Owners and Control Owners in adhering to the Operational Risk Management Framework (ORMF) and operational risk policies.
- Operations
- Engage with relevant Risk Stewards to contribute to a standard Risk and Control Library for the businesses, as requested by a Risk/Control Owner.
- Continuous Improvement: Proactively identify ways to track and provide advice on the completion of management response actions, ensure timely and accurate recording in the operational risk management system, HELIOS. Provide advice to the Risk Owners to support them in setting risk appetite.
- Strategy
- Execute oversight and embeddedness as required with oversight reviews relating to risks and controls, for example with respect to tracking remediation activities.
- Communication - Deliver recommendations, produce operational risk reporting and insight based on results from the Risk and Control Assessment process used for Risk Owners, Control Owners and wider stakeholders or governance. Escalate top and emerging operational risks working with Risk Owners.

Requirements
- The ability to support the businesses in its management of operational risk appetite, ensuring they operate in compliance, with operational risk framework and standards in a multi-geographic, matrix organization.
- A strong capability in translating analysis results into strategic business recommendations. A strong ability to develop, maintain constructive relationships with Operational Risk teams and other ‘second line of defense’ teams, along with various Global partners, and others for operational risk and internal control matters across all levels and geographies of the bank.
- Knowledge of the GLCM business and broader construct of HSBC’s Global Businesses
- Ability to multitask and prioritise a range of requests / actions to best support GLCM

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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