Service Advisor

At **Steele Auto Group,**we believe work should mean more. Here, you're not just doing a job, you’re a part of something bigger. We’re proud to deliver the **Best Customer Buying Experience**. At the core of it all is our people where** "Everything We Do is Driven by You"—**your passion, your purpose, your potential. **Become the Face of Trust, Quality, and Excellence as a Service Advisor at Steele Volkswagen** **696 Windmill Rd, Dartmouth, NS, B3B 2A5** **_Hourly Wage Range: $19.65 - $23.00 Plus Performance Bonus_** **Steele Volkswagen** is looking for someone to bring their passion for helping people and their drive for problem solving as a **Service Advisor** As a **Service Advisor,** you will be the face that keeps our customers moving with confidence. From greeting customers, explaining services and repairs, to sending each client back on the road, you will play a crucial role in keeping our dealership services running smoothly. If you enjoy being a part of a supportive, high-energy crew and want to help make each customer feel like a part of the Volkswagen family, join us today and be the person who ends every visit with a smile **Key Responsibilities** - Greeting customers, assessing vehicles, providing estimates, and coordinating appointments. - Provide an extraordinary customer experience, welcoming guests with professionalism and enthusiasm. - Listen actively to customer concerns and handle each situation appropriately. - Verify warranty and service coverage, ensuring customers understand their options clearly. - Develop accurate service estimates, communicating costs for parts, labor, and materials. - Prepare detailed repair orders - documenting vehicle symptoms, necessary services, and technician recommendations. - Maintain strong customer relationships - keep the customer in the know every step of the way - Keep up with any manufacturer training on an as need basis. **What You Bring**: - Previous Service Experience - A minimum of 1 year in a customer focused role required. - Professional & Friendly Approach - A customer-first mindset with a warm and welcoming demeanor. - Strong Communication Skills - You create trust and long-term relationships effortlessly. - Detail-Oriented & Organized - You efficiently manage service details, schedules, and follow-ups. - Valid Driver’s License - With an acceptable driver’s abstract. **Why You'll Love Steele Auto Group**:At **Steele Auto Group**, you’re not just joining a company, **you’re joining a community**. - Our Purpose: Inspiring people to drive positive impact; through every interaction, every vehicle, every journey._ We’re all about: **A Fun & Supportive Team** - Join a crew of outgoing, motivated professionals who will mentor, support, and cheer you on. **Flexible Health & Dental Plans** - Six cost-shared options tailored to your lifestyle. **Growth Opportunities** - We promote from within and support your professional journey. **Employee Discounts** - On vehicle purchases, parts, and service at any of our locations. **Retirement Savings Plan** - Employer-matched up to 4% (and up to 5% after 5 years)—because your future matters. **A fun, fast-paced culture** - No two days are the same, and we like it like that. **Making a difference** - Through community partnerships and exciting campaigns. **Mental Health & Wellness Support** - 24/7 confidential support for you and your family through our Employee Family Assistance Plan (EFAP). **Steele Auto Group** is more than just a workplace—it’s a place where your **talents are recognized**, your **growth is championed**, and your **potential is limitless**. We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we’re proud to foster a workplace that’s fair, inclusive, and full of opportunity for everyone.