Bilingual Customer Care Specialist

1 week ago

Greater Toronto Area, Canada Cox Automotive Full time

**Engage customers and determine how to assist them regarding their Nextgear line of credit.**:

- **Answer and effectively respond to inbound phone calls & chats using the tools provided.**:

- **Being willing to learn and implement an understanding of automotive titles and consumer loan structure on vehicle loans.**:

- **Make outbound calls to dealers and or automotive auctions as needed to help facilitate business needs.**:

- **Use company proprietary software for research, data entry, and account follow-up activity.**:

- **Follow Supervisor instructions and maintain workflow standards with integrity.**:

- **Attain production and quality goals and metric standards such as quality phone interactions and schedule adherence.**:

- **Adhere to all general company policies and procedures regarding attendance and conduct.**:

- **Be willing, after you are trained to pay it forward, by mentoring your knowledge to others.**:

- **Perform other duties as necessary ability to work a flexible schedule as needed, including occasional mandatory overtime between hours that could range from 9 am till 8 pm Eastern time, 8-hour shift.**

**Minimum Requirements**:

- **Highschool Diploma or GED**:

- **Exhibits ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties**:

- **Strong verbal and written communication skills with proven ability to interact clearly with a vast customer base on social-economic levels.**:

- **Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes.**:

- **1-3 years of professional work experience**:

- **You must have high-speed internet available in your home**:

- **Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics**

**What we look for (preferred)**:

- **College Degree or equivalent financial or automotive industry experience**:

- **Bilingual
**About Cox Automotive**:
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today

**About Cox**:
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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