Customer Care Representative

2 days ago

Langley, Canada Messer Canada Inc Full time

**Principal Responsibilities**: - Taking the customers' incoming calls, manage and route incoming calls by utilizing Communication technology. - in" customer’s queries). - Interact with and support Sales team on pricing, agreement terms, and other customer inquiries. - Order management, PO management in SAP, create Stock transfer orders, and create invoices and Credits. - Respond to and escalate customer queries utilizing Telequery and Communication technology. - Provide quotations to customers respecting the established DOA. - Support sales initiatives, promoting promotion flyers. - Providing ETA to customers and support Scheduling deliveries. - Outbound calls supporting sales growth, solicit new business over the phone by up sell, cross sell techniques. - Support setting up customer pricing by utilizing PC3 respecting established DOA. - Promote Messer products and services (Messer branded products, Ozoline, Odorline, ICC, Web Shop, eBilling, Self service,..). - Develop and escalate leads to Sales force. - Process credit card payments on account. - Support Account management, name and address change, through Commercial team. - Request Code creation or code copying. - Expedite orders, and follow up. - Attend to customers' technical requirement by utilizing Communication technology and Messer SMEs and resources. - Communicate with hard goods' suppliers and manage customer requirements through procurement department. - Support Messer web shop, and related customers' requirement and trouble shooting. - Make Outbound “After service” calls to customers. - On occasion, may replace the Inside Sales Representative at Branch location if required. - Maintain a safe working area and adhere to the Company's HSE policies and procedures at all times. **Required Skills**: - High School Degree Welding, Administration, or relevant studies - Minimum 3 Years in relevant industry and/or Customer Service or Sales **Qualifications**: - Excellent Customer Service skills - Must possess excellent communication skills - Able to work independently - Excellent Computer skills (including SAP, Microsoft Office, Internet), ability to prioritize - College Diploma preferred Join us and you will be part of a company that values and supports your career. We offer competitive pay and benefits, with set schedules, steady work and opportunities for ongoing training and career progression. Together we value innovation, efficiency and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.

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