Jira Administrator

**Introduction**: Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever. Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises.

We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption. We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions.

Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems. This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

**Position Summary**: We are seeking an experienced Jira and Confluence administrator to work on long term projects to enhance and maintain Jira Service Desks, Jira projects, Confluence spaces and their interactions with BitBucket, Bamboo, OpsGenie, and Workato. You are well-organized and self-motivated, comfortable working in a fast-paced environment, with diverse world-wide remote teams. You will also be supporting product upgrades to keep Pivotree at the forefront of Atlassian tool evolution. You will be instrumental in migrating Atlassian server products to Atlassian cloud or other tools, with an eye to the future.

This role is open to anywhere remote in Canada. Roles & Responsibilities: - Administer the Atlassian toolset, specifically Jira, Jira Service Management, Confluence, BitBucket, Bamboo, OpsGenie, and Workato - Create and manage complex Jira components including project workflows, screen schemes, permission schemes and notification schemes in Jira - Create and troubleshoot JQL queries, and assist with reports and dashboards for customer facing teams - Use Jira Automation to improve the efficiency and usability of our Jira Service Management project - Create and maintain scripts used by automations and post functions - Evaluate and manage the use of Atlassian apps for Jira and Confluence to meet business needs - Participate in occasional tool upgrades including pre and post testing conducted in the evenings - Develop, test, and deploy integrations between Atlassian products and other internal systems - Facilitate integration with external ticketing systems using Workato - Keep up-to-date with Atlassian products and administration best practices - Promote adoption and best practice of Atlassian suite across the user community - Administer Confluence and help guide and maintain the organization of data in Confluence - Create and maintain technical documentation and user-guides including complex runbooks to ensure proper execution of work - Train service desk agents and field questions on tool usage from internal staff and external clients - Provide support for colleagues in using the tools mentioned - Troubleshoot and debug access and performance problems - Work with internal stakeholders to understand their requirements and design and implement solutions Key Skills and Competencies: - 2+ years of experience with Jira Server and Jira Service Management administration (installing and upgrading the tool is a plus) - 2+ years’ experience with Confluence administration - Deep knowledge of automation for Jira, Tempo and ScriptRunner is a plus - Experience with Jira Cloud and Groovy scripting is a plus - Atlassian Certifications desired - Excellent verbal and written communications skills - Strong troubleshooting and problem solving skills - Able to manage and prioritize multiple concurrent tasks Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.