Customer Service Representative

2 weeks ago

North York, Canada University of Toronto Press Full time

Here's what you'll be doing....

You’ll respond to customer inquiries; collaborate with team members, and other staff in the credit department, client services, warehouse and other departments to ensure seamless transactions for our customers.

Key Responsibilities include:

- Receive and process by data entry transactions such as purchase orders, order returns, adjustments and order cancellations (training to be provided)
- Respond to customer orders with acknowledgement in the medium the order was received
- Collaborate closely with the credit department, warehouse, and other departmental staff
- Respond to customer, publisher and stakeholder inquiries in a timely manner
- Follow up on purchase orders, lost shipments and claims as necessary
- Complete all necessary paperwork for orders, returns and credits, open new accounts as needed

Education, Qualifications, and Experience:

- High school graduate, or equivalent education/experience
- Previous experience in a customer service environment

Knowledge, Skills, and Attributes:

- Excellent customer service skills with demonstrated experience working independently and collaboratively across teams
- Professional communication skills
- Ability to deal with a wide range of customers
- Ability to maintain high level of accuracy and attention to detail
- Intellectual curiosity and a commitment to continuous learning is highly valued - a growth mindset
- Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus

About our Team:
The Distribution Division is based at 5201 Dufferin Street, in Toronto and provides shipping, receiving and storage for the University of Toronto Press and approximately 40 independent publishers. Normal operations for the facility is 16 hours a day, 5 days a week, and is staffed by more than 100 full and part-time, warehouse and office employees. As an organization, we continue to look for better ways to provide outstanding service to our clients and customers.

About University of Toronto Press:
As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

Interested in applying?

This is a current vacancy within our organization.

Company

University of Toronto Press

Location

North York, Dufferin & Steeles

Opening Date

Jun 11, 2025

Closing Date

Jul 04, 2025

Starting Date

Jul 14, 2025

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