IT Support Technician

**IT Support Technician (Part-Time) Wanted**

We are a private health care company and leading service provider to the insurance industry in British Columbia. We are guided by values of accountability, respect, integrity, grit, long-term focus, ‘being the change’ and continuous improvement. As a progressive employer, we reward initiative, results, and demonstrated leadership with opportunities for growth and advancement. Our mission is to empower our clients to function more fully in the settings that matter to them, fulfill important life roles, and return to the activities that give them purpose. As a key member of our team, your work enables our healthcare professionals to fulfill this purpose by maintaining our technology systems, protecting our data and supporting our people to use technology effectively.

We are currently seeking a **Part-Time IT Support Technician** to work on location at our Burnaby head office adjacent the Gilmore Skytrain station. This position requires working at our office 20 hours/week during the business week from Monday to Friday (5 days/week). Occasional work outside of regular business hours from home or at the office may be necessary for maintenance outages or urgent matters.

**You**
- Understand that technology helps businesses and people deliver results that matter
- Are resourceful and a self-starter and always eager to improve our systems and processes
- Are a good listener and understand that by providing quick and helpful support with easy-to-understand instructions for non-technical people, they will be able to succeed
- Are flexible and a team player
- Enjoy both day to day and project related work to improve functionality and data security

**Why work with Community Therapists?**
- Health & dental plan + life insurance
- Continuing education credit
- Steps from Gilmore Skytrain station & great amenities
- Amazing values-driven workplace culture
- Report directly to the CEO/owner while having ready access to IT Manager & VOIP consultant when needed
- Full training from IT Manager with 10+ years experience
- Work in an environment where IT is seen as a strategic asset to the organization’s success

**Responsibilities**
- First point of contact for users
- Onboarding new users to Office 365 and our VOIP phone system (set up or disable accounts)
- Assisting users over the phone, in person and remotely using Team Viewer
- Installing and provisioning new PCs, laptops, peripherals, UPS, monitor stands/sit-to-stand stations, software and related networking as required
- Installing VPN/Remote Desktop client on employee-owned devices remotely and in person
- Complete IT maintenance tasks including decommissioning old devices
- Monitor system alerts & address or escalate to the IT Manager as required (firewall, AV, backup status)
- Maintain equipment inventory and other records
- Renew software subscriptions as required
- Complete routine updates to software as required
- Complete IT related projects guided by the IT Manager and/or the Managing Director

**Required Skills and Experience**
- Must have 1-2 years of experience providing IT Support functions in a business environment
- Some formal training in Information Technology (certificate(s), diploma **OR** degree completion)
- Good knowledge of multiple operating systems ( Windows 10, 11, Windows Server 2012 or newer, Mac OS)
- Basic understanding of Active Directory, Active Directory permissions, and group policies
- Comfort with windows operating environments (Windows Server/Active Directory and OS)
- Knowledge of networking and switches
- Resourceful team member who can research solutions when faced with a new problem with awareness of when to seek assistance from the senior IT consultant.
- Excellent communication and documentation skills

**Desirable Skills and Knowledge**
- Certification in one or more of MCSE/MCITP, CompTIA Network+ / Security+ / Server+, CCNA
- Experience with VOIP system administration (3cx is a strong asset)
- Experience with back up systems management (Veeam is a strong asset)
- Experience with AntiVirus Management (Trend Micro is a strong asset)

**How to Apply**

HP

**Job Type**: Part-time
Part-time hours: 20 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday