Front Desk Manager

1 week ago

Ottawa, Canada Travelodge Ottawa East Full time

The Travelodge Ottawa East is seeking a dynamic and professional individual to oversee all aspects of hotel operations including: guest relations, front desk, sales, product quality, accounting, team building and staff development for the interest and benefit of key stakeholders.

**Duties and Responsibilities**:

- Leadership, training and management of all departments with particular responsibility for the Front Desk Operations;
- Implement and maintain all company policies and procedures;
- Ensure 100% guest satisfaction;
- Ensure Revenue Management goals are met or exceeded;
- Develop, prepare, execute and achieve financial goals;
- Train, support and coach staff to create a productive, efficient team;
- Oversee day-to-day operations;
- Representative of the management team to hotel guests, employees and members of the community;
- Ensure that proper maintenance of the hotel’s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards resulting in budget control;
- Reports and follows procedures with regards to any injuries and accidents in the workplace, instructs staff to follow safe working practices and enforces Health and Safety regulations;
- Ensure that all appropriate systems and controls are in place to produce accurate reports;
- Purchasing, inventory and other controls.

**Minimum Qualifications and Skills**:

- Ability to deal with all levels of management, staff and owners in a professional manner;
- Experience in the supervision of personnel: recruitment, training and motivation;
- Ability to communicate in both English and French;
- Proficient / familiarity with computerized systems;
- Ability to work within deadlines;
- Proven ability to manage multi-tasked assignments.

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