Regional Manager

**Regional Manager, Complex Care - Greater Toronto Area East**:
CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins.

**About this opportunity**

Are you accomplished at motivating teams, driving performance and rallying people around a common vision? Do you lead by example in meeting business goals while creating a culture of service excellence? If so, this regional mandate with CBI Health could be the next logical step in your successful career.

As Regional Manager in our clinic network based in the Greater Toronto Area East, you’ll be accountable for creating and sustaining an environment that exemplifies CBI Health's vision and values. Building, leading and inspiring a talent-rich network, you will strategically drive engagement and quality and actively seek opportunities with existing and new business partners to ensure that individual and team performance results in year-on-year growth. Your focus on interdisciplinary care, including physical rehabilitation, occupational therapy and mental health, will be the key to your success in executing on this mandate.

Ultimately, we will count on you to ensure a collective focus on delivering excellent service that improves the health and enriches the lives of those we serve.

**Take an inside look at what you’ll do each day**
- Draw and retain high-performing talent that naturally lives the values of the organization
- Lead regional engagement initiatives by executing on action plans derived from engagement survey results, town halls, and advisory committees
- Coach, mentor, and support the growth and development of leaders and future leaders within the region, actively mapping succession plans, and ensuring career paths are tangible and attainable
- Ensure all team members understand their key accountabilities and perform to the expected level
- Ensure resources are aligned with the organizational structure and meet business needs
- Foster and deepen relationships with existing business partners and stakeholders to increase volume with existing services and identify gaps that create new service delivery opportunities
- Actively seek out new opportunities and business partners to build relationships and grow the business, e.g., potential acquisitions, new funders, new referral sources, strategic partners
- Maintain a solid understanding of stakeholder priorities, strategic direction, and gaps in service provision to ensure the Region can offer innovative solutions to stakeholder challenges
- Work closely with other CBI Health business streams to leverage opportunities to integrate services and provide innovative continuums of care
- Share best practices and participate in provincial or national collaborative initiatives
- Analyze and submit monthly financial and KPI reports and results for the Region and independent business units
- Ensure appropriate resources are available and allocated effectively
- Provide timely, accurate forecasting and ensure the right systems and structures are in place to achieve targeted financial outcomes
- Ensure clinical performance indicators are tracking to, or exceeding, expectations
- Monitor local risk management activities and adherence to policies and procedures
- Ensure compliance with contractual and partnership agreements and performance

**What you need to be successful**
- A degree in Physiotherapy, Kinesiology or Occupational Therapy
- Registration with a provincial college or association
- A track record of success as a manager with proven excellence in plan execution
- Experience in service delivery and managing stakeholder relations, particularly with disability, WSIB and patient engagement as well as advocating for patients with referral sources
- Familiarity with the disability marketplace and its key players
- A strong sense of personal accountability and self-management
- A combination of interpersonal and problem-solving skills with a results-oriented customer focus
- Demonstrated leadership skills, including employee development and coaching

**What CBI Health offers you**
- Continuous learning and skills development
- Training and mentoring from a national network of experts
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Excellent administrative support
- Flexible hours, which allow work-life balance and focus on quality of life

**About us**

For millions of Canadians, C