Full-time Associate Director, Campus Services

Department:
Campus Services

Position Type:
Full-Time Administrative

Salary Range:
$115,032.00-$153,374.00-Annual

Scheduled Weekly Hours:
36.25

Anticipated Start Date:
December 02, 2024

Length of Contract:
3 Years

Posting Information

Posting Closing Date:
November 16, 2024

Please note: jobs are posted until 11:59 pm on the job closing date.

Job Description:
Reporting to the Director of Campus Services, the Associate Director is a senior member of Campus Services administrative team. The incumbent has sound business knowledge, skills, solid experience in data management, strong interpersonal and organizational skills, and a proven record of accomplishment in strategic marketing and operations planning. The incumbent plays a critical role in the assessment and on-going growth of Campus Services to support the strategies and activities of the Campus Services Business Units.

The Associate Director Campus Services works closely with the Director, Campus Services to ensure all support systems are in place for departmental activities. Key activities include the support for the development of the Campus Services Business Plan and the preparation of key reports to the Algonquin College Executive Team.

A key role of the Associate Director of Campus Services is the development, implementation, maintenance, documentation, use and support of financial and customer feedback data ensuring the integrity of the data, its analysis and the production of reports to inform as well as serve as a catalyst for action. To support Campus Services’ activities, the incumbent ensures that the policies and procedures are clear, regularly reviewed and adhered to.

The incumbent leads and manages the operations of the department. Direct reports to this position include General Manager Food and Conference Services, General Manager Retail Services, Manager Parking, Lockers and Card and Manager Marketing.

In this leadership role, the incumbent is a key advisor to the Director, Campus Services and the entire Management team.

Duties and Responsibilities:
Operational Leadership, Vision, and Direction- Provides support to the Director by initiating new or redirecting existing college and divisional resources to effectively implement key college-wide strategies with operational management, decision-making and problem solving to ensure the effective and efficient use of human, physical and fiscal resources.- Ensures that all departmental and College policies, procedures, Collective Agreements and Health and Safety requirements are properly adhered to.- Promotes evolving services in response to college strategic plans and in anticipation of the current and future needs of our learners as we continue to the information/digital age.- Takes an active role in leading key strategies that support and reflect the changing nature of learners, business and industry and the environment.- Provides leadership to operations in Food and Conference Services,
- Parking Services, Retail Services, Residence and Marketing. Ensures that staff assignments in these areas are consistent with strategic plans, divisional goals, college policies, procedures, and collective agreements.- Manages, motivates, supervises, assigns, and evaluates the Campus Services division’s Managers/Leads and support staff. Oversees the operation of departmental events and professional development activities.- Mediates conflicts and resolve problems related to the delivery of services/supports provided by divisional departments.- Safeguards the college by ensuring that Campus Services complies with of all Ministry policies and directives and ensures that all required reports and/or related documentation are submitted as required for both regular divisional operations and special projects.- Provides clear, professional communication within and on behalf of the department.- Provides quality control support for all communications being sent from the department such as announcements, newsletters, Board of Governors reports, and Annual Departmental Reports.

Campus Service Leadership- The Associate Director works collaboratively in support of the development and implementation of the College’s Strategic Plan. The incumbent will help ensure that all services are aligned to meet the needs of students, our College community and suppliers. This includes the development of new or restructuring of existing Campus Services delivery strategies.- Assists in the development of new or enhanced student services and supports including the development of automated services.- Facilitates cross-functional co-operation, communication and information sharing related to service development, renewal, and delivery issues. Helps to ensure that the current and future service are met by providing ongoing scans of environmental/market factors and review of delivery strategies.- Represents the College on community and college system committees.

Continuous Improvement, Fiscal Accountability, Policy, and P