Security Supervisor

3 days ago

Red Deer, Canada Cash Casino Full time

**The Position**

This is a great opportunity to join Cash and ACE Casinos as the **Security Supervisor**. In addition to the duties of the Security Guard, the Security** **Supervisor will carry out a more senior role in the Department with additional responsibilities.

The Security** **Supervisor will report directly to the Security Manager.

**Key Roles & Responsibilities**
- Report to the Manager any matters of the Casino’s interests and supply all pertinent shift reports.
- Ensure that the Security Department’s ‘Policies and Procedures’ and AGLC ‘Terms and Conditions’ are adhered to by all security staff.
- Work with Surveillance to ensure all Casino staff are adhering to AGLC terms and conditions.
- Training staff in the performance of their duties.
- Liaising with all departments to ensure a smooth operation and directing staff to assist where needed.
- Conduct Volunteer Cage and Count Room closing procedures.
- Responsible for all SE Sign-Ups. This is a Dual responsibility as well and the supervisor oversee it or do it themselves.
- Be present for the Volunteer Cage vault cash transfer.
- Be present for all terminal cassette access by Slots staff.
- Closing cash and coin count with Slots Supervisor.
- Opening cash and coin count, and other opening activities, with Slots Supervisor.
- TRK cassette fills.
- Card pick-up and delivery from and to pits.
- Completing Chips Runs to tables
- Card storage as per AGLC requirements.
- Card month-end inventory, drilling and shredding.
- Checks the electronic keypress to ensure all keys are returned at the end of the night.
- Conducts all functions requiring the ‘dual’ presence of authorized Slots personnel and Security (i.e. Vault access, ‘stacker box ‘key withdrawal and retrieval, TRK access, etc.).
- Takes the lead in all security and medical incidents. By performing the task or leading your staff to the completion of the events’ investigation and documentation.
- Monitors the building and property for problems. Report all maintenance and inspection matters as required.
- Greet Patrons at front door and provide Customer Service
- Perform and document all Health and Safety sweeps. For all issues found, remove, replace, and or report them.
- Problem solves all matters not listed above and request assistance when needed.

**Qualifications and skills**:

- Excellent communication skills, both written and verbal.
- 2-5 years of supervisor experience
- Computer literate with intermediate functionality in Microsoft Office software.
- Organizational abilities and strong time management skills.
- Security Services and Investigators License is considered an asset
- AGLC Registration
- AGLC ProTect
- AGLC ProServe
- AGLC Deal Us In Phase 1 and 2
- Anti-money Laundering
- Standard First Aid Level C

**Additional Job Requirements**:

- The ability to move, carry, push, pull, and lift up to 50 pounds.
- The ability to stand and walk for the long periods of time.
- Must be available to work all shifts including evenings, weekends and holidays.
- Must be able to work in a fast-paced working environment.

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