Manager, Ehim Data Integrity, Quality Assurance

**Who We Are**:
London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC is a world-class innovator in clinical care, research and teaching, delivering both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC has a workforce of close to 15,000, dedicated to delivering the highest quality patient care while working together to shape the future of health.

Health Information Management (HIM) manages the collection, storage, maintenance, retention of and access to patient health records. The HIM department ensures each health record is complete and accurate for ongoing patient care. Coded information is used for multiple operational uses including the submission of data to CIHI, MoHLTC, Stats Canada, the World Health Organization (WHO), and other jurisdictional and national agencies.

The health record communicates between health care providers, who use its information for decisions and diagnoses, further investigations, interventions, treatment plans and follow up care. Our goal is to facilitate exceptional patient care, by providing high quality data, to ensure appropriate funding and resource allocation.

**Job Summary**:
**What the Role is**

Reporting to the Director, Health Information Management, the Manager, eHIM, Data Integrity, Quality Assurance & Compliance is responsible for departmental operations and provides direct leader coaching and support to the Coordinator for Chart Management UH, Transcription & Chart Completion and the Coordinator VH Chart Management & CIC Lead. The Manager participates on EHR committees and projects, and leads HIM related digital implementations. The role oversees eHIM data governance and compliance reporting responsibilities related to standards, communications, and education (HIM staff and clinical areas).

The Manager contributes to innovative business case development and implementations as required. In addition, the role strengthens the e-HIM analytics program and use of the BI data warehouse to create automated audits and reporting processes, improving accuracy, timeliness and integrity of electronic clinical documentation.

The role is accountable to direct, control, and evaluate the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external stakeholders to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.

This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization and improves collaboration and communications with providers, leaders, ITS and other regional partners.

**Qualifications**:
**Who You Are**
- You are self-aware of own assumptions, values, principles, strengths and limitations
- You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- You engage and support others to foster development, personal goals and encourage a healthy organization
- You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- You facilitate an environment of collaboration and cooperation
- You create connections, build partnerships and networks
- You demonstrate a commitment to the organizational vision, mission, values, and service excellence
- You are a transformational thinker that encourages and supports innovation
- You have exceptional analytical skills that contribute to effective decision-making
- You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

**What Skills Are Needed**
- Comprehensive understanding of end to end, patient care hospital information system data management, reporting and auditing processes
- Demonstrated experience in leading the human side of change, inspirational team leader, and effective team member
- Planning and executing action plans that deliver results and m