Patient Services Assistant Manager

1 week ago

Remote, Canada Winona Full time

**About Winona**:
Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model.

**About the role**:
Winona is seeking a dynamic **Full-Time Patient Services Assistant Manager** based in the US or Canada. As the Patient Services Assistant Manager, you will play a pivotal role in supporting the daily operations of our Patient Services Team, ensuring top-notch customer service, and assisting in driving team performance to meet organizational objectives. You will work closely with the Patient Services Manager, assisting in managing a team of representatives and implementing strategies to enhance efficiency.

**Responsibilities**:
**Staff Support**:

- Develop and manage staff schedules to ensure adequate coverage.
- Collaborate with team members to accommodate preferences and optimize efficiency.
- Handle and resolve personal issues with the team

**Absence Management**:

- Document staff absences and assist in arranging coverage to minimize disruption.
- Track off set hours

**Productivity Support**:

- Manage staff assignments to meet productivity goals.
- Aid in monitoring and tracking performance for improvement opportunities.

**Platform Assistance**:

- Support in monitoring activity across various platforms and addressing issues (tabs, IC usage)
- Work with the Patient Services Manager and Engineering to identify and troubleshoot administrative bugs

**Training**:

- Conduct comprehensive training for new hires
- Provide ongoing training for the Patient Services Team as required

**Calendar Support**:

- Block schedules for holidays to prevent calls from being scheduled
- Implement out-of-office messages in Intercom.

**Qualifications**:

- Bachelor’s degree in business administration, management, or related field (preferred).
- Proven experience managing a customer support team.
- Experience in Healthcare and Technology
- Strong leadership and interpersonal skills, with the ability to inspire and motivate team members.
- Ability to multitask and remain calm under pressure.
- Exceptional customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Decisiveness and attention to detail.

**What’s in it for You?**

As a valued member of our team, you’ll enjoy:

- Work wherever you choose
- Unlimited PTO policy.
- Non-working holidays per country of residence
- Medical/ Dental/ Vision insurance (US-W2).
- Referral bonuses
- Fun and casual work environment.
- Employee engagement activities and virtual gatherings.
- Joining a diverse, global team

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