Customer Service Representative

2 weeks ago

Garson, Canada Northern Fleet Services Full time

**Responsibilities & Duties**:

- Provide superior customer service to not only customers/clients but also to contractors, suppliers, and the public.
- Greet walk in customers and answer in coming phone calls to fulfill customer needs/expectations.
- Receive calls and inquiries from customers and direct them to appropriate staff
- Assist customer & techs in ordering standard parts such as filters. Create invoice as appropriate
- Advise on basic automotive issues with customer over the phone
- Book service appointments with customer
- Dispatch daily work orders to technicians accordingly
- Input new customer information into database, ensure database is kept up to date
- Document and file all work orders in an organized manner
- Prepare daily work files for technicians
- Give purchase orders
- Ensure that customer files are complete
- Process customer payments
- Ensure office and showroom are always kept tidy and professional
- Maintain general knowledge of products and services
- Perform other duties as assigned by manager
- Other duties as assigned.

**Qualification & Experience**:

- High school diploma or equivalent; an associate degree in business or related field is a plus.
- Strong verbal and written communication skills.
- Knowledge of automotive terminology and services is beneficial but can be learned on the job.
- Any customer service-related certifications are a plus (e.g., Customer Service Excellence Certification).
- Familiarity with automotive software systems (e.g., AutoServe1, Mitchell 1) is advantageous.
- 1-2 years of experience in customer service roles, preferably in a retail, automotive, or service industry.
- Experience in an automotive environment is highly desirable, but transferable skills from other service industries are also valuable.
- Knowledge of basic automotive repairs or products is a plus but can be developed on the job as an asset.
- Ability to handle difficult situations, resolve complaints, and provide solutions efficiently.
- Experience in handling customer records, scheduling appointments, and multitasking in a busy environment.
- Previous sales experience can be beneficial, as CSRs often provide product recommendations or explain services.

Pay: $23.50-$26.50 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Employee assistance program
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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